How to Build Your Own JivoChat
Replace JivoChat with a custom build. All-in-one solution for customer service
Build Difficulty: 4/5
A few focused days to build a solid replacement
Estimated Timeline
Based on 64 features at Few Days difficulty, expect about 3-5 days with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 64 features
Communication(8 features)
Allow customers to request a callback instead of waiting in chat
Handle all customer emails in JivoChat to stay organized, respond faster, and simplify support workflow
Send and receive files from visitors within the chat
Send GIFs and emojis in chat conversations
Integrate live chat directly into mobile applications for customer support
+3 more in this category
Analytics(6 features)
Review response time, working hours, and employee activity for KPI analysis
Collect customer reviews and ratings to evaluate agent work and drive company development
Track JivoChat events and analyze conversions with goals in Google Analytics
Detailed statistics and analytics for marketing campaigns
Watch visitors in real time to see who they are, where they come from, and what they are looking for
+1 more in this category
Messaging(5 features)
Deliver fast, personalized support directly through Apple Business Chat
Connect Telegram to JivoChat and manage all messages alongside other channels with chatbots and more
Connect Viber messaging platform to manage customer conversations
Send and receive voice messages on Telegram, Instagram, and Facebook
Connect WhatsApp Business profile to JivoChat natively with automation, chatbots, and broadcasts capabilities
Security(5 features)
Built-in protection against spam messages and unwanted contacts
Consent form for processing personal data compliant with GDPR and similar regulations
Set up different roles and permissions for registered employees
Secure access control that avoids the need to share business account passwords with staff
Secure storage of customer personal data in JivoChat instead of agents' phones
Automation(4 features)
Automatically route chats based on visitor location
Feature to reassign or rescue chats when agents become unavailable
Intelligent chat distribution and routing to appropriate agents
Automated chatbots that engage visitors 24/7, answer FAQs, and collect contacts to prevent lead loss
Integration(4 features)
Advanced API to integrate JivoChat with custom software and services via webhooks
JavaScript API and webhook support to integrate JivoChat with any custom software
Mobile software development kit to integrate JivoChat into mobile applications
Accept orders from an online store or web form directly in JivoChat
Management(4 features)
Set custom business hours and availability schedules for agents
Track agent status and availability in real time
Transfer chats between agents to balance workload and ensure proper handling
Manage unlimited websites with a single JivoChat account
Productivity(4 features)
Pre-written message templates and automatic assistant to speed up responses
Keyboard shortcuts for common agent actions to improve productivity
Preview messages before sending
Built-in spelling checker for agent messages
Cost Calculator
Keep Paying JivoChat
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 64 features at easy complexity.