CloudTalk vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 64) and more integrations (20 vs 15). Starting price: CloudTalk at $27/mo vs JivoChat at $28/mo. CloudTalk has 69 unique features while JivoChat has 64 unique features, with 0 features in common.
| CloudTalk | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 64 |
| AI-Powered Features | 9 | 5 |
| Starting Price | $27/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 2)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Notifications |
Analytics (6 vs 6)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Analytics | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Real-time Visitor Monitoring | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Visitor IP and Location Information | ||
| Wallboard |
Application (0 vs 3)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (2 vs 4)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 1)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| JivoChat CRM |
Call Handling (16 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 1)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (0 vs 2)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (4 vs 1)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Chat History Storage | ||
| Contact Tags | ||
| Customer Details |
Engagement (0 vs 3)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (1 vs 4)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| API Access | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (0 vs 3)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 5)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Telegram Integration | ||
| Text Messages (SMS) | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (0 vs 2)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Phone (0 vs 1)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Recording (1 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Call Recording |
Reporting (3 vs 1)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Agent Reporting | ||
| Export Reports to Excel | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 5)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Anti-Spam Number Protection | ||
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| STIR/SHAKEN | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Social Media (0 vs 2)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Team Management (1 vs 0)
| Feature | CloudTalk | JivoChat |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
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