HappyFox vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 64) and more integrations (104 vs 15). Starting price: HappyFox at Contact Sales vs JivoChat at $28/mo. HappyFox has 121 unique features while JivoChat has 64 unique features, with 0 features in common.
| HappyFox | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 64 |
| AI-Powered Features | 4 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 104 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | HappyFox | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (0 vs 6)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (3 vs 4)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Canned Actions (Macros) | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Smart Rule Automation | ||
| Workflows |
CRM (0 vs 1)
| Feature | HappyFox | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 1)
| Feature | HappyFox | JivoChat |
|---|---|---|
| External Ticket Sharing | ||
| Multi-agent Chat Support |
Communication (2 vs 8)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| Email Notifications | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Help Desk |
Customization (4 vs 2)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Chat Widget | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Data Management (0 vs 1)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Chat History Storage |
Email (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Engagement (0 vs 3)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Feedback (1 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 4)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Lead Generation (0 vs 3)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 4)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Collision | ||
| Agent Scripting | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Custom Roles and Permissions | ||
| Multiple Websites Support | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Marketing (0 vs 2)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (2 vs 2)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Telephony Plus |
Portal (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 4)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (23 vs 1)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Reports to Excel | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics |
Security (14 vs 5)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Advanced Audit Logs | ||
| Anti-Spam Protection | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| GDPR Consent Form | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Positions and Permissions Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Secure Access Without Password Sharing |
Social Media (0 vs 2)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Storage (2 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (17 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | JivoChat |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Want to build your own alternative to HappyFox or JivoChat?
Analyze it with Reap