JivoChat vs Nextiva
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers fewer features (64 vs 94) and more integrations (15 vs 12). Starting price: JivoChat at $28/mo vs Nextiva at $15/mo. JivoChat has 64 unique features while Nextiva has 94 unique features, with 0 features in common.
| JivoChat | Nextiva | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 94 |
| AI-Powered Features | 5 | 26 |
| Starting Price | $28/mo | $15/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI Capabilities (0 vs 9)
| Feature | JivoChat | Nextiva |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (0 vs 5)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Analytics (6 vs 6)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Monitoring | ||
| Conversational Analytics | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-Time Dashboards | ||
| Real-time Visitor Monitoring | ||
| Reports with Generic Queries | ||
| Visitor IP and Location Information | ||
| Voice Analytics | ||
| Widgets & Customization |
Application (3 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Architecture (0 vs 8)
| Feature | JivoChat | Nextiva |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (4 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
Automation & Productivity (0 vs 16)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
CRM (1 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customer Experience (0 vs 24)
| Feature | JivoChat | Nextiva |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
Customization (2 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Engagement Channels (0 vs 19)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Integration (4 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound Dialing (0 vs 7)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Phone (1 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Nextiva |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in Nextiva (94)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 74 more unique features
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