Canny
canny.ioBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Customer Feedback Management Software and Tools
How to Replace CannyOverview
Features
52 features across 17 categories
AI(3)
Instantly recap lengthy feedback threads to understand core use cases
Automatically capture and deduplicate customer feedback from customer conversations, customer chats, sales calls, and customer reviews
Respond to feedback with clarifying questions to uncover deeper insights
Administration(1)
Set up custom admin roles for granular permission management
Analytics(5)
Keep track of the amount of revenue a feature impacts
See which features could have the highest revenue impact
Understand which user segments are voting on posts
Sort and filter feedback data to inform your product decisions
Create user segments to see feedback from groups you care about most
Authentication(1)
Single sign-on for enhanced security
Automation(1)
Create custom automation rules to streamline workflows
Collaboration(1)
Discuss ideas privately with your team while keeping everything in context
Communication(6)
Build a changelog to keep everyone engaged
Publish detailed release notes linked to your feature requests
Coordinate updates to go out with other marketing efforts
Close the feedback loop with status updates sent via email
Automatically notify users who voted on those feature requests
Embed updates directly into your product to boost awareness and engagement
Community(1)
Foster discussion about your product and feature requests
Core Functionality(9)
Clarify use cases up front and get more context from users
Detect and merge duplicate feedback so you can quantify ideas
Uncover valuable customer insights to make better product decisions
Gather, analyze, and organize feedback and feature requests in a centralized location
Set up a feedback portal to let users share requests directly from your site
Automatically tie feedback to your existing user accounts
Easily format posts and comments with rich text for readability
Make sure important responses are seen at the top
Track feedback manually by adding a customer to a post
Customization(6)
Feel at home with your logo, brand colors, and prompts
Use custom domains for your feedback portal
Create custom post fields unique to your business
Create custom status options for feedback items
Customize email communications with your branding
Remove Canny branding from your feedback portal
Integration(6)
Advanced integrations with project management tools
Access Canny via API and webhooks for custom integrations
Sync properties from HubSpot or Salesforce to factor in opportunity revenue
Connect customer data to see who wants which features
Integrate customer support tools to let your team capture feedback on behalf of users
Seamlessly integrate with your project management tool of choice like Jira, ClickUp, and Asana
Localization(1)
Translate feedback portal content to multiple languages
Organization(1)
Add deeper levels of organization to your posts
Prioritization(2)
Build your prioritization formula to score feedback and feature requests with customizable impact and effort factor weights
Score and rank features so you're building the most impactful things
Reporting(1)
Generate admin reports on feedback and engagement
Roadmapping(4)
Set expectations better with an estimation on when the feature will be available
Add your top feature requests to your roadmap in a single click
Create multiple roadmaps for different projects or use cases
Create a public or private roadmap to keep everyone updated
Security(3)
Board and changelog access controls, private comments, disable new post creation, anonymized boards, hide vote counts
Choose different privacy options to limit access to your boards
Create private boards for internal feedback only
Pricing
Free
- ✓25 tracked users
- ✓Unlimited posts
- ✓Automatic feedback capture
- ✓Unlimited feedback discovery
- ✓Unlimited feedback sources
- ✓Automatic deduplication
- ✓Status updates
- ✓Single sign-on
- ✓Admin reports
- ✓Vote-on-behalf
- ✓Tags
- ✓Widget
- ✓Categories
- ✓Owners
- ✓1 Roadmap
- ✓1 Changelog
- ✓API & webhooks
- ✓Internal comments
- ✓Custom post fields
- ✓User segmentation
- ✓Intercom, Zendesk, Slack, Chrome Extension integrations
- ✓Slack, Microsoft Teams, Discord notifications
- ✓Unlimited Autopilot sources
Core
- ✓All Free features
- ✓100+ tracked users
- ✓Custom domains
- ✓Content translations
- ✓Unlimited feedback discovery
- ✓Unlimited feedback sources
- ✓Automatic deduplication
- ✓Private boards
- ✓Board and changelog access controls
- ✓Private comments
- ✓Disable new post creation
- ✓Anonymized boards
- ✓Hide vote counts
- ✓1 Roadmap
- ✓Multiple Changelogs
- ✓Intercom, Zendesk, Freshdesk, Gong, Zoom Autopilot integrations
- ✓Slack, Microsoft Teams, Discord notifications
- ✓Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps integrations
- ✓Unlimited Autopilot sources
Pro
Popular- ✓All Core features
- ✓100+ tracked users
- ✓PM integrations
- ✓Advanced privacy
- ✓Unlimited Roadmaps
- ✓Multiple Changelogs
- ✓Custom statuses
- ✓Advanced portal privacy
- ✓Remove branding
- ✓Email whitelabel
- ✓API & webhooks
- ✓Internal comments
- ✓Custom post fields
- ✓User segmentation
- ✓Automation rules
- ✓Custom admin roles
- ✓Intercom, Zendesk, Freshdesk, Gong, Zoom Autopilot integrations
- ✓Slack, Microsoft Teams, Discord notifications
- ✓Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps, MCP connectors
- ✓OpenAI, Claude integrations
- ✓HubSpot, Salesforce integrations
- ✓Okta, OIDC, Entra ID, OneLogin Auth & SSO
- ✓Unlimited Autopilot sources
- ✓10 Managers
- ✓Unlimited Contributors
Business
- ✓All Pro features
- ✓5,000+ tracked users
- ✓SSO integrations
- ✓CRM integrations
- ✓Custom Roadmaps
- ✓Multiple Changelogs
- ✓Custom statuses
- ✓Advanced portal privacy
- ✓Remove branding
- ✓Email whitelabel
- ✓Advanced privacy
- ✓Unlimited Managers
- ✓Unlimited Contributors
- ✓All integrations
- ✓Advanced portal privacy
- ✓Data Privacy compliance
- ✓CCPA, GDPR compliance
- ✓SOC 2 compliance
- ✓Pay by invoice
- ✓Security review
Cost Calculator
Keep Paying Canny
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 52 features at very easy complexity.
Build vs Buy
Should you build a Canny alternative or buy the subscription? Estimate based on 52 features.
Buy Canny
Better ValueBuild Your Own
Buying Canny saves ~$48,600 over 3 years vs building.
Estimates based on 52 features and a BuildScore of 5/5. Actual costs vary.
Integrations
24 known integrations