Voiso
voiso.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
AI Call Center Software: Growth With AI-driven Call Center Solution
How to Replace VoisoOverview
Features
53 features across 16 categories
Analytics(7)
Use AI to score multi-language conversations on a 1-5 scale and gain valuable insights into agent performance
Automatically summarize calls to quickly capture key insights and accelerate training and reviews
AI-powered scoring of conversations available in pro tier
Gain deeper insights, improve agent performance, and enhance customer experience with AI-powered conversation analysis
Swiftly and accurately transcribe call audio in 10 languages with automatic keyword highlighting for QA and compliance
Translate calls across multiple languages available in pro tier
Transcribe calls in real-time available in pro tier
Automation(4)
Handle customer interactions across digital channels with interactive chatbots that deliver instant support
No-code drag-and-drop tool to design personalized journeys, create IVR menus, set up intelligent routing, and build self-service chatbots
Design and deploy interactive voice menus in minutes using a single visual tool
Automate query handling with natural-sounding voice in over 20 different languages for greater engagement and call flow efficiency
Chat(1)
Website chat widget that empowers visitors with instant support, seamlessly managed and tracked by agents
Communication(1)
Meet customers' needs across multiple channels simultaneously including voice, messaging apps, and SMS in one unified workspace
Inbound(6)
Routing that adapts to agent availability and performance
Intelligent call queuing to optimize call handling, minimize wait times, and elevate customer satisfaction
Allow customers to request callbacks instead of waiting on hold
Advanced routing based on custom conditions available in pro tier
Route calls globally for remote teams with seamless connectivity
Intelligent routing to ensure callers reach the right agent quickly
Infrastructure(1)
Distributed infrastructure for high availability and failover protection
Integration(3)
Flexible APIs and webhooks for custom integrations available in pro tier
Connect with Salesforce, HubSpot, Zoho and more to sync contacts, automate workflows, and track interactions
Integrate with helpdesk systems available in core tier
Messaging(3)
Intelligent routing for messaging conversations available in pro tier
Connect with customers on their favorite channels including WhatsApp, Telegram, Viber, Instagram DM, and Facebook Messenger
Powerful SMS capabilities built into the softphone to boost outreach, reduce response times, and enhance agent productivity
Mobile(1)
Mobile app for agents to access Voiso features on the go
Outbound(7)
Automate outbound dialing, reduce agent idle time, and maximize contact rates with intelligent dialing based on agent availability
Advanced dialing option available in pro tier for automated outbound campaigns
AI identifies and skips over 80% of cold calls that go to voicemail, ensuring agents only connect with live contacts
Set up and manage automated outbound calling campaigns with customization options
Risk assessment for caller IDs available in pro tier
Maximize efficiency with local caller IDs available in 120+ countries for a 5x increase in answer rates
Ensures calling lists only include valid numbers to boost talk time and campaign performance
Quality(1)
Diagnostic tools to identify and resolve call quality issues
Reporting(6)
Real-time monitoring tool to zoom in on individual agent performance
Generate billing and user-related reports available in core tier
Monitor and supervise calls in real-time
Advanced reporting and analytics to go beyond call logs, gain insights, spot trends, and make data-driven decisions
Access historical call and performance reports available in core tier
Watch customer interactions unfold in real time across 60+ performance metrics with fully customizable dashboards
Security(6)
Mask contact numbers for privacy and security
Define custom user roles and permissions for granular access control available in pro tier
Encrypt all data handling for maximum security
Block unwanted inbound calls
MFA for enhanced account security
Stream security logs for compliance and auditing available in pro tier
Storage(2)
Extended 1-year storage with AWS data streaming capabilities available in pro tier
Store call recordings and data for 6 months in core tier
Voice(3)
Record and store all calls with configurable storage periods
Dynamic softphone solution with inbound and outbound call capabilities, call recordings, and voicemail to email
Convert voicemail messages to email for convenient access
Workspace(1)
Single workspace for agents to manage all customer interactions across channels
Pricing
Core
- ✓Inbound & Outbound Calls
- ✓Voiso Softphone
- ✓Call Recordings
- ✓SMS
- ✓Web Chat
- ✓Voicemail to Email
- ✓Voiso Mobile App
- ✓Smart Routing
- ✓Flow Builder
- ✓IVR Setup
- ✓Queuing
- ✓Text-to-Speech
- ✓Callbacks
- ✓CRM & Helpdesk Integrations
- ✓Salesforce
- ✓HubSpot
- ✓Zoho
- ✓Many More
- ✓Real-Time Dashboards
- ✓Agent Zoom
- ✓Call Supervision
- ✓Historical Reporting
- ✓Billing & User Reports
- ✓Enterprise-Grade Security
- ✓Contact Number Masking
- ✓Multi-Factor Authentication
- ✓Inbound Call Blocking
- ✓6-Month Storage in Voiso
Pro
Popular- ✓Everything in Core
- ✓AI Predictive & Progressive Dialers
- ✓Automated Outbound Campaigns
- ✓Answering Machine Detection (AMD)
- ✓Local Caller IDs (CIDs)
- ✓Number Validation
- ✓CID Risk Check
- ✓Unified Agent Workspace
- ✓Telegram
- ✓Viber
- ✓Instagram DM
- ✓Facebook Messenger
- ✓Conditional Routing
- ✓Chatbot
- ✓Message Routing
- ✓Real-Time Call Transcription
- ✓AI Conversation Scoring
- ✓AI Call Summaries
- ✓Multilingual Call Translation
- ✓Flexible APIs & Webhooks
- ✓Custom Roles & Permissions
- ✓Security Log Streaming
- ✓1-Year Storage (incl. AWS streaming)
Custom
- ✓Tailored Pricing
- ✓Custom Contracts
- ✓Personalized Onboarding & Training
- ✓Developer-Level Support & Guidance
- ✓Migration Support from Legacy System
- ✓Advanced Security Configurations
- ✓Service Level Agreement (SLA)
- ✓Scalable Deployment
- ✓Compliance Alignment
Cost Calculator
Keep Paying Voiso
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 53 features at very easy complexity.
Build vs Buy
Should you build a Voiso alternative or buy the subscription? Estimate based on 53 features.
Buy Voiso
Better ValueBuild Your Own
Buying Voiso saves ~$44,640 over 3 years vs building.
Estimates based on 53 features and a BuildScore of 5/5. Actual costs vary.
Integrations
8 known integrations