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Verint CX Automation

verint.com
Customer Support
Weekend Project

Stronger, Faster, Measurable AI Outcomes

How to Replace Verint CX Automation
Compare:vs CloudTalkvs HappyFoxvs Nextiva

Overview

Verint Open Platform helps contact centers lower costs and elevate customer experience with AI-powered bots that automate CX workflows. The cloud-native open platform delivers strong and measurable ROI in weeks, not months by increasing CX automation and delivering AI business outcomes.

Features

12 features across 8 categories

Agent Assistance(3)

Agent CopilotAIPremium

Dramatically increase agent capacity through AI-powered agent assistance

Coaching BotAIPremium

Real-time agent coaching bot that boosts sales and improves customer interactions

Wrap Up BotAIPremium

Automates the creation of call summaries to increase agent capacity by reducing wrap-up time

Also in: Verint CX Automation

Analytics(3)

Business AnalyticsAIPremium

Speech, text and desktop analytics for comprehensive business insights

Exact Transcription BotAIPremium

High-accuracy transcription of customer interactions achieving 90% transcription accuracy

Speech AnalyticsAIPremium

AI-powered analytics that extract insights from unstructured phone conversations and speech data

Also in: Hugging Face, Notion, Smartsheet

Customer Self-Service(1)

Intelligent Virtual Assistant (IVA)AIPremium

AI-powered IVAs that increase self-service and contain customer interactions with high accuracy rates

Also in: Maxio, PestPac, Verint CX Automation

Omnichannel(1)

Channels & DesktopPremium

Deliver omnichannel customer experiences across multiple channels

Also in: BigCommerce, Kustomer, commercetools

Platform(1)

Cloud-Native Open PlatformAIPremium

Modular, open architecture platform with data and AI at the core for increased CX automation

Also in: KnowBe4, Jira, Asana

Quality Assurance(1)

Quality BotAIPremium

Automates quality evaluations and monitoring of customer interactions at scale

Also in: MuleSoft, Looker, Sketch

Voice of Customer(1)

Voice of Customer & EmployeeAIPremium

Cross-channel CX insights from customer and employee feedback

Workforce Management(1)

Workforce EngagementPremium

Increase employee capacity, performance, and experience through engagement tools

Also in: PayFit, TriNet, Dayforce

Cost Calculator

Pricing data not available for Verint CX Automation. Check their website for current pricing.

Build vs Buy

Should you build a Verint CX Automation alternative or buy the subscription? Estimate based on 12 features.

Buy Verint CX Automation

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Verint CX Automation saves ~$18,480 over 3 years vs building.

Estimates based on 12 features and a BuildScore of 5/5. Actual costs vary.