SaaSipedia

Verint CX Automation

verint.com
Customer Support
Weekend Project

Stronger, Faster, Measurable AI Outcomes

How to Replace Verint CX Automation
Compare:vs CloudTalkvs HappyFoxvs Nextiva

Overview

Verint Open Platform is an AI-powered contact center solution that helps organizations lower costs and elevate customer experience with AI-driven bots that automate CX workflows. The platform delivers strong and measurable ROI in weeks, not months by automating customer interactions, enabling agents, and providing business analytics.

Features

12 features across 7 categories

Agent Assistance(3)

Agent CopilotAIPremium

AI-powered assistant that dramatically increases agent capacity and performance

Coaching BotAIPremium

Provides real-time coaching to agents to boost sales and improve customer service quality

Wrap Up BotAIPremium

Automates call summaries and post-call documentation to increase agent capacity

Also in: Verint CX Automation

Analytics(4)

Business AnalyticsAIPremium

Speech, text, and desktop analytics for comprehensive business insights

Exact Transcription BotAIPremium

Provides high-accuracy transcription of customer interactions

Speech AnalyticsAIPremium

Analyzes speech and unstructured conversations to uncover customer insights and service quality metrics

Voice of Customer & EmployeePremium

Cross-channel CX insights gathering and analysis

Also in: Hugging Face, Notion, Smartsheet

Customer Self-Service(1)

Intelligent Virtual Assistant (IVA)AIPremium

AI-powered bots that automate customer service interactions with high containment rates

Also in: Maxio, PestPac, Verint CX Automation

Infrastructure(1)

Cloud-Native Open PlatformAIPremium

Scalable, flexible platform architecture with data and AI at the core

Also in: Litmos, marvel-app, LiveKit

Omnichannel(1)

Channels & DesktopPremium

Omnichannel customer experience delivery across multiple communication channels

Also in: BigCommerce, Kustomer, commercetools

Quality Management(1)

Quality BotAIPremium

Automates quality evaluations and monitoring of customer interactions

Also in: Procore, Labelbox, Gong

Workforce Management(1)

Workforce EngagementPremium

Tools to increase employee capacity, performance, and experience

Also in: PayFit, TriNet, Dayforce

Cost Calculator

Pricing data not available for Verint CX Automation. Check their website for current pricing.

Build vs Buy

Should you build a Verint CX Automation alternative or buy the subscription? Estimate based on 12 features.

Buy Verint CX Automation

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Verint CX Automation saves ~$18,480 over 3 years vs building.

Estimates based on 12 features and a BuildScore of 5/5. Actual costs vary.