Lime Connect
userlike.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
AI customer communication for sales & support
How to Replace Lime ConnectOverview
Features
74 features across 20 categories
AI Assistance(1)
Empower operators with AI speed and efficiency by suggesting answers, summarizing conversations, and reducing research time and effort
AI Automation(5)
Agentic actions for automating recurring support processes
Powerful automation and chatbot features linked by a centralized, AI-powered knowledge base with up to 80% resolution rate
Automatically translate messages in real-time using AI
Seamless handoff from chatbot to human agent
All-in-one AI platform that enables companies to automate, scale, and streamline customer service with autonomous AI Agents, intelligent Copilot, and agentic actions
Analytics(6)
Track visitor location information
Collect feedback on specific conversations
Track the status of ongoing conversations
Collect customer feedback within conversations
Integration with Google Analytics 4 for tracking
Built-in analytics dashboard for conversation metrics and performance
CRM(1)
View and manage customer contact information
Communication(6)
Ability to share files within conversations
Support for interactive media in conversations
One shared workspace that brings live chat, email, WhatsApp and other digital channels into one smart inbox where AI agents and team work together
Central dashboard for managing all messages and conversations
Add internal notes to conversations
Enable video calls and screen sharing with customers
Compliance(2)
Set up automatic deletion of data based on retention policies
Comply with GDPR by deleting customer data on request
Customization(14)
Prevent chats from timing out during inactivity
Different modes for configuring chat behavior
Add click-to-chat buttons for messaging apps
Add custom fields to capture specific customer information
Customize messenger font selection
Option to hide the messenger widget
Preview chat window changes in real-time
Customize the appearance and behavior of the website messenger
Configure multiple chat windows with different designs and behaviors for different website pages
Configure how chat behaves when agents are offline
Create aliases for agent names
Create quick links for common chat topics
Define operating hours and service availability
Fully white-labeled solution with custom branding
Integration(9)
API for managing add-ons programmatically
API for accessing analytics data programmatically
Access to basic API endpoints for integration
API for managing chatbot interactions
API for tracking client interactions
API for email callback functionality
Complete access to all API endpoints for advanced integrations
JSON-based API for data exchange
API for customizing messenger functionality
Live Chat(2)
Live chat window that allows proactive engagement of website visitors and routing conversations to the right agent or AI chatbot
Powerful live chat window for proactive visitor engagement with routing capabilities to deliver faster responses and higher conversions
Marketing(3)
Support for interactive media in WhatsApp campaigns
Drive sales and loyalty with targeted marketing campaigns on WhatsApp, supporting interactive newsletters with segmented audiences and personal chats
Interactive WhatsApp flows for guided conversations
Messaging(5)
Email messaging channel for customer communication
Integration with Facebook Messenger for customer communication
Integration with Instagram for customer messaging
SMS messaging channel for customer communication
Integration with WhatsApp for customer support and communication
Mobile(1)
Mobile application for managing customer conversations on the go
Notifications(1)
Email and in-app notifications for agents
Organization(1)
Categorize conversations by topic
Productivity(2)
Quick commands for managing conversations
Pre-built messages and templates for quick responses
Recording(1)
Save and review complete conversation transcripts
Routing(3)
Forward conversations between agents
Allow users to select agent groups before chatting
Route conversations based on agent skills
Security(3)
Track all system activities and changes
Protect sensitive customer data with privacy settings
Single Sign-On integration for enterprise security
Support(5)
Customer support via chat
Dedicated account manager for enterprise accounts
Customer support via phone and email
Professional onboarding services for enterprise customers
Standard onboarding support for new users
Team Management(3)
Organize agents into groups for better team management
Define different roles and permissions for team members
Tag operators with specific skills for better routing
Pricing
Free
- ✓1 Seat
- ✓Unlimited conversations
- ✓Messenger customization
- ✓File sharing
- ✓Feedback options
- ✓Chat modes
- ✓Conversation transcripts
- ✓Contact location
- ✓Conversation feedback
- ✓Chat inactivity prevention
- ✓Offline behavior
- ✓Service times
- ✓Hide messenger
- ✓Quick links
- ✓Operator notifications via email
- ✓Chat support
Team
- ✓Everything in Free
- ✓4 Seats
- ✓Unlimited channels
- ✓2 WhatsApp channels
- ✓Live translation
- ✓Video calls & screen sharing
- ✓Basic API access
- ✓Standard onboarding
- ✓Chatbot API available as add-on
- ✓Connect AI available as add-on
- ✓WhatsApp Campaigns available as add-on
- ✓Messaging Macros
- ✓Chat commands
- ✓Notes
- ✓Live preview
- ✓Contact details
- ✓Conversation forwarding
- ✓Conversation status
- ✓Conversation topics
- ✓Interactive media support
- ✓Custom data fields
- ✓Operator groups
- ✓Operator roles
- ✓Operator skills
- ✓Operator aliases
- ✓Messaging apps channels
- ✓Email channel
- ✓Custom channel
- ✓Operator notifications
- ✓Phone and email support
Corporate
Popular- ✓Everything in Team
- ✓10 Seats
- ✓4 WhatsApp channels
- ✓Analytics
- ✓Chatbot API available as add-on
- ✓Connect AI available as add-on
- ✓WhatsApp Campaigns available as add-on
- ✓Lime Connect Analytics
- ✓Google Analytics 4
- ✓Audit Log
- ✓Data privacy features
- ✓GDPR data deletion
- ✓Automatic data deletion
- ✓Phone and email support
- ✓Skill-based routing
- ✓Advanced routing
- ✓SSO (Single Sign-On)
- ✓Organizations
Flex
- ✓Everything in Corporate
- ✓10+ Seats
- ✓Unlimited channels
- ✓4+ WhatsApp channels
- ✓Full API access
- ✓Advanced routing
- ✓SSO
- ✓Organizations
- ✓Account manager
- ✓Chatbot API available as add-on
- ✓Connect AI available as add-on
- ✓WhatsApp Campaigns available as add-on
- ✓Professional onboarding available at extra charge
Cost Calculator
Keep Paying Lime Connect
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 74 features at easy complexity.
Build vs Buy
Should you build a Lime Connect alternative or buy the subscription? Estimate based on 74 features.
Buy Lime Connect
Better ValueBuild Your Own
Buying Lime Connect saves ~$45,600 over 3 years vs building.
Estimates based on 74 features and a BuildScore of 4/5. Actual costs vary.
Integrations
8 known integrations