HappyFox vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 74) and more integrations (104 vs 8). Starting price: HappyFox at Contact Sales vs Lime Connect at $130/mo. HappyFox has 121 unique features while Lime Connect has 74 unique features, with 0 features in common.
| HappyFox | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 74 |
| AI-Powered Features | 4 | 7 |
| Starting Price | Contact Sales | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 104 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 100% | 90% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
AI Assistance (0 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (0 vs 6)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics |
Automation (3 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
CRM (0 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Contact Details |
Collaboration (1 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 6)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Email Notifications | ||
| File Sharing | ||
| Interactive Media Support | ||
| Live Chat | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (2 vs 2)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| EU Data Center | ||
| GDPR Data Deletion | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Help Desk |
Customization (4 vs 14)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Code Editor for Support Center | ||
| Custom Data Fields | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links |
Email (2 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 9)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Live Chat (0 vs 2)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Localization (2 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Marketing (0 vs 3)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (2 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile App | ||
| Mobile Asset Manager App |
Notifications (0 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (2 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Conversation Topics | ||
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 2)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Reporting (23 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Routing (0 vs 3)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (14 vs 3)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Log | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Privacy Mode | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO (Single Sign-On) | ||
| SSO Lockout Recovery | ||
| Session-Based Security |
Storage (2 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 5)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Chat Support | ||
| Customer Success Manager | ||
| Dedicated Account Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding | ||
| Uptime SLA |
Team Management (0 vs 3)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Ticketing (17 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Lime Connect |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
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