CloudTalk vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 74) and more integrations (20 vs 8). Starting price: CloudTalk at $27/mo vs Lime Connect at $130/mo. CloudTalk has 68 unique features while Lime Connect has 73 unique features, with 1 features in common.
| CloudTalk | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 74 |
| AI-Powered Features | 9 | 7 |
| Starting Price | $27/mo | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 90% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
AI Assistance (0 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Administration (1 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Notifications |
Analytics (6 vs 6)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Analytics | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Contact Details |
Call Handling (16 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 6)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (0 vs 14)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Data Management (4 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 9)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| API Access | ||
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (5 vs 5)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Fax | ||
| Instagram Messaging | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| SMS Channel | ||
| Text Messages (SMS) | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Conversation Topics |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 2)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (1 vs 1)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Call Recording | ||
| Conversation Transcripts |
Reporting (3 vs 0)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Routing (0 vs 3)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (4 vs 3)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Anti-Spam Number Protection | ||
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Support (0 vs 5)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (1 vs 3)
| Feature | CloudTalk | Lime Connect |
|---|---|---|
| Agent Status | ||
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Unique Features
Only in CloudTalk (68)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 48 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 53 more unique features
Want to build your own alternative to CloudTalk or Lime Connect?
Analyze it with Reap