Smartsupp

AI-driven engagement at the right moment that automates tailored messages for higher conversions

Configure AI persona with custom identity, tone, brand voice, and appearance

Mira AI answers up to 80% of common and technical questions automatically

AI shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendations, support and advice

Mira AI communicates in customer's language for better understanding and engagement

Mira AI learns about offerings through product feeds to help customers complete purchases

Mira AI recommends products and services based on customer needs and product feed

Add supplementary text information for instructions, service details, and FAQ answers

Choose level of friendliness or professionalism and decide whether to include emojis in AI responses

Mira AI explores selected webpages to answer questions using provided information

Monitor customer chat cases served, online time, and average response time per case

See useful information about visitors such as name, email, location, browsing history, and visit origin

Access past conversations easily to address previous inquiries and adapt approach

Get instant rating from customers in chat and view ratings in chat history and statistics

Advanced analytics showing team performance, chat cases served, time spent online, and response times

Extend customer data via API, with automatic data shown in dashboard for integrations like Prestashop and Wordpress

Access visitor conversation histories and their journey on website with relevant visitor information

Reach out to customers precisely when it matters for welcoming, sharing discounts, or notifying about availability

Automatically tag and categorize new conversations and contacts, keeping messages organized without extra effort

Advanced chatbot building with flows and automation capabilities

Automate all or part of customer interactions, even after working hours, and decide when customers need to talk with live agents

Seamless handover from chatbot or AI to human agent when needed

Chatbot automates all interactions with advanced crafting tools and templates

Create chatbots in multiple languages, perfect for multilingual websites or multiple sites

Set office hours and Smartsupp will be active only during these hours with automatic offline mode

Block and unblock visitors who send spam

Assign conversations to other agents

Install Smartsupp on multiple websites with support varying by plan

Organize agent teams, assign roles, track performance, and manage team efficiency from one dashboard

Form agent groups such as tech support or sales, each supporting different parts of website or domains

All messages from multiple channels unified into a single dashboard, eliminating platform switching

Limit access to settings like billing or chat box design to prevent unwanted changes