CloudTalk vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 46) and more integrations (20 vs 6). Starting price: CloudTalk at $27/mo vs Smartsupp at $14/mo. CloudTalk has 69 unique features while Smartsupp has 46 unique features, with 0 features in common.
| CloudTalk | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 46 |
| AI-Powered Features | 9 | 10 |
| Starting Price | $27/mo | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 20 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 80% |
Feature Comparison by Category
AI (9 vs 10)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Engage | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Sentiment Analysis |
Administration (1 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Notifications |
Analytics (6 vs 7)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Analytics | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Visitor Insights | ||
| Wallboard |
Automation (2 vs 8)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Workflow Automation | ||
| Workflow Designer |
Billing (0 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 4)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customization (0 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Data Management (4 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| API Access |
Management (0 vs 7)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Messaging (5 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Notification (0 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 2)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Recording (1 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Sales (0 vs 2)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (4 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Support (0 vs 1)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Team Management (1 vs 0)
| Feature | CloudTalk | Smartsupp |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
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