How to Build Your Own Smartsupp
Replace Smartsupp with a custom build. Turn every chat into revenue
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 46 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 46 features
AI(10 features)
AI-driven engagement at the right moment that automates tailored messages for higher conversions
Configure AI persona with custom identity, tone, brand voice, and appearance
Mira AI answers up to 80% of common and technical questions automatically
AI shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendations, support and advice
Mira AI communicates in customer's language for better understanding and engagement
+5 more in this category
Automation(8 features)
Reach out to customers precisely when it matters for welcoming, sharing discounts, or notifying about availability
Automatically tag and categorize new conversations and contacts, keeping messages organized without extra effort
Advanced chatbot building with flows and automation capabilities
Automate all or part of customer interactions, even after working hours, and decide when customers need to talk with live agents
Seamless handover from chatbot or AI to human agent when needed
+3 more in this category
Analytics(7 features)
Monitor customer chat cases served, online time, and average response time per case
See useful information about visitors such as name, email, location, browsing history, and visit origin
Access past conversations easily to address previous inquiries and adapt approach
Get instant rating from customers in chat and view ratings in chat history and statistics
Advanced analytics showing team performance, chat cases served, time spent online, and response times
+2 more in this category
Management(7 features)
Block and unblock visitors who send spam
Assign conversations to other agents
Install Smartsupp on multiple websites with support varying by plan
Organize agent teams, assign roles, track performance, and manage team efficiency from one dashboard
Form agent groups such as tech support or sales, each supporting different parts of website or domains
+2 more in this category
Communication(4 features)
User-friendly chat widget that can be customized to match brand and captivate customers at first glance
Share documents by dragging and dropping files into conversation
Real-time chat with customers to transform interactions into brand loyalty and boost engagement and sales
Support for Live Chat, Email, Facebook Messenger, and WhatsApp in one interface
Productivity(2 features)
Create reusable texts for common phrases and insert them instantly by pressing dot
Create and manage global shortcuts for all agents to unify brand voice and save time
Sales(2 features)
Collect visitor information including custom fields through widget and export contacts to any application or CRM system
Capture leads 24/7 and generate new leads with chatbots, never missing opportunities ready for sales team to close
Billing(1 features)
Payment option with 14-day grace period for wire transfer payments
Cost Calculator
Keep Paying Smartsupp
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 46 features at very easy complexity.