HappyFox vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 46) and more integrations (104 vs 6). Starting price: HappyFox at Contact Sales vs Smartsupp at $14/mo. HappyFox has 120 unique features while Smartsupp has 45 unique features, with 1 features in common.
| HappyFox | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 46 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 104 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 100% | 80% |
Feature Comparison by Category
AI (4 vs 10)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| AI Engage | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| HappyFox AI | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
Analytics (0 vs 7)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Visitor Insights |
Automation (3 vs 8)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Canned Actions (Macros) | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Smart Rule Automation | ||
| Workflows |
Billing (0 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Collaboration (1 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 4)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| Email Notifications | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Compliance (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Help Desk |
Customization (4 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 7)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Block Visitor | ||
| Chat Assignment | ||
| Custom Roles and Permissions | ||
| Multiple Websites Support | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard |
Mobile (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notification (0 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (2 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain | ||
| Segmentation with Tags |
Portal (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 2)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Reporting (23 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Sales (0 vs 2)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (14 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (2 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 1)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Customer Success Manager | ||
| Dedicated Account Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (17 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Smartsupp |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (120)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 100 more unique features
Only in Smartsupp (45)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 25 more unique features
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