Nextiva vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nextiva offers more features (94 vs 46) and more integrations (12 vs 6). Starting price: Nextiva at $15/mo vs Smartsupp at $14/mo. Nextiva has 93 unique features while Smartsupp has 45 unique features, with 1 features in common.
| Nextiva | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 94 | 46 |
| AI-Powered Features | 26 | 10 |
| Starting Price | $15/mo | $14/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 12 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 10)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
AI Capabilities (9 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (5 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Analytics (6 vs 7)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Advanced Reporting | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Conversational Analytics | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Real-Time Dashboards | ||
| Reports with Generic Queries | ||
| Visitor Insights | ||
| Voice Analytics | ||
| Widgets & Customization |
Architecture (8 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (0 vs 8)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours |
Automation & Productivity (16 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Billing (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Communication (0 vs 4)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customer Experience (24 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
Customization (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Engagement Channels (19 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Integration (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| API & Data Exports |
Management (0 vs 7)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Outbound Dialing (7 vs 0)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Productivity (0 vs 2)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Sales (0 vs 2)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Support (0 vs 1)
| Feature | Nextiva | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Unique Features
Only in Nextiva (93)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 73 more unique features
Only in Smartsupp (45)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 25 more unique features
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