InvGate Service Management

An AI-companion embedded in your service management operations that suggests answers, routes tickets, generates knowledge, and deflects requests through a virtual service agent

Agents can turn resolved tickets into polished, searchable articles with AI-assisted drafting, accelerating knowledge base growth and boosting self-service adoption

AI-powered ticket summaries highlight what matters so agents can jump straight to resolution, skipping the back-and-forth

Always-on support with an AI-powered service agent that lives in Microsoft Teams and WhatsApp, helping employees solve issues, find answers, and get routed to the right help without creating a ticket

Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents

Link tickets with devices for future reference and problem detection

Provide agents with a list of devices, contracts, and business applications linked to a user

Automate support processes to improve efficiency and reduce manual work

Own the process of creating and managing your organization's workflows with a visual no-code builder designed to make your job easier

A library of ready-to-use templates for common IT and business processes like onboarding, incident resolution, and change management

A card-style workflow builder helps you capture complex processes that require multiple approvals and routings

Extend service management beyond IT to other departments

Manage your incidents and support requests

Improve team productivity through gamification features

Better manage change requests and ensure proper approval workflows

Employ ITIL best practices in your service management processes

Get proactive with problem management to identify and resolve root causes

Prioritize IT operations and manage Service Level Agreements

Use Built-in Action Connectors to automate everyday tasks across your external tools and accelerate ESM adoption

Build and share knowledge articles with your team and users

See past incidents registered for a CI and detect potential problems to be solved

Leverage 150+ built-in metrics to cross-analyze requests, assets, and configuration items for informed decision-making

Analyze your efforts and gain visibility into service desk performance

Create tailored dashboards to surface the most relevant data for your role, whether you're tracking SLAs, monitoring asset performance, or sharing insights with stakeholders

Gain full visibility into your service desk with customized performance dashboards

Share dashboards with stakeholders to enhance transparency and give customers access to personalized dashboards with real-time visibility

Encourage self-help and reduce ticket volume through self-service capabilities