How to Build Your Own InvGate Service Management
Replace InvGate Service Management with a custom build. The Service Management platform with built-in intelligence
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 27 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 27 features
Reporting(5 features)
Leverage 150+ built-in metrics to cross-analyze requests, assets, and configuration items for informed decision-making
Analyze your efforts and gain visibility into service desk performance
Create tailored dashboards to surface the most relevant data for your role, whether you're tracking SLAs, monitoring asset performance, or sharing insights with stakeholders
Gain full visibility into your service desk with customized performance dashboards
Share dashboards with stakeholders to enhance transparency and give customers access to personalized dashboards with real-time visibility
AI(4 features)
An AI-companion embedded in your service management operations that suggests answers, routes tickets, generates knowledge, and deflects requests through a virtual service agent
Agents can turn resolved tickets into polished, searchable articles with AI-assisted drafting, accelerating knowledge base growth and boosting self-service adoption
AI-powered ticket summaries highlight what matters so agents can jump straight to resolution, skipping the back-and-forth
Always-on support with an AI-powered service agent that lives in Microsoft Teams and WhatsApp, helping employees solve issues, find answers, and get routed to the right help without creating a ticket
Automation(4 features)
Automate support processes to improve efficiency and reduce manual work
Own the process of creating and managing your organization's workflows with a visual no-code builder designed to make your job easier
A library of ready-to-use templates for common IT and business processes like onboarding, incident resolution, and change management
A card-style workflow builder helps you capture complex processes that require multiple approvals and routings
ITSM(4 features)
Better manage change requests and ensure proper approval workflows
Employ ITIL best practices in your service management processes
Get proactive with problem management to identify and resolve root causes
Prioritize IT operations and manage Service Level Agreements
Asset Management(3 features)
Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents
Link tickets with devices for future reference and problem detection
Provide agents with a list of devices, contracts, and business applications linked to a user
Core(2 features)
Extend service management beyond IT to other departments
Manage your incidents and support requests
Engagement(1 features)
Improve team productivity through gamification features
Integration(1 features)
Use Built-in Action Connectors to automate everyday tasks across your external tools and accelerate ESM adoption
Cost Calculator
Pricing data not available for InvGate Service Management. Check their website for current pricing.