Zoho ManageEngine ServiceDesk Plus
servicedeskplus.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
AI-driven unified service management platform for the digital enterprise
How to Replace Zoho ManageEngine ServiceDesk PlusOverview
Features
39 features across 13 categories
AI(6)
Context-based response generation and text refinement with grammar and spelling enhancements
Multiple native AI capabilities across all editions without additional costs
Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine
AI-powered summarization of service requests
GenAI-powered low-code script generation
On-demand handling of end user requests through text and voice conversations on Zia
Asset Management(7)
Generate reports and analytics on asset inventory
Track and manage asset loans to employees
Manage and track IT assets across the organization
Discover and import assets from multiple sources
Manage hardware and software purchases and contracts
Manage software licenses and deployments
Visually design asset lifecycle workflows
Automation(3)
Automatic approval of requests based on rules and conditions
Automatically convert incoming emails to support tickets
Automate ticket handling without coding
Core(2)
Core service desk functionality for IT and non-IT teams
All-in-one platform for managing services across departments
Customization(3)
Create and customize ticket templates for different request types
Create and deploy custom modules, forms, configurations and reports with low-code capabilities
Visually design and manage ticket lifecycles
Deployment(3)
Cloud-hosted deployment option with scalability
Flexibility to migrate between cloud and on-premises deployment models
On-premises deployment option for data control and privacy
Enterprise(1)
Multiple service desk instances with clear data and process segregation for multiple departments
ITSM(7)
Visually design change and release workflows
Manage changes and releases to IT services
Configuration Management Database for managing IT infrastructure
Manage and track IT incidents
Identify and resolve root causes of incidents
Create and manage service catalog with available services
Manage service level agreements and automatic escalations
Integrations(1)
Native integrations with ManageEngine's wide spectrum of IT products
Knowledge Management(2)
Repository of knowledge articles and solutions
AI-powered discovery of relevant knowledge and solutions
Project Management(1)
Manage IT projects and track deliverables
Reporting(1)
Real-time reporting and dashboard capabilities for tracking performance
User Experience(2)
On-the-go support through mobile applications
End-user self-service portal for submitting requests
Pricing
Standard
- ✓Service desk for IT and non-IT teams
- ✓Incident management
- ✓Customizable ticket templates
- ✓Visual ticket lifecycle builder
- ✓No-code ticket handling automation
- ✓Self-service portal
- ✓Knowledge base
- ✓SLA management and escalations
- ✓Reporting and live dashboards
- ✓Predictive intelligence
- ✓Auto-approvals
- ✓Virtual support agent
- ✓GenAI Reply assist
Professional
- ✓Service desk with ITAM capabilities
- ✓IT service desk
- ✓Multi-modal asset discovery and import
- ✓Visual asset lifecycle builder
- ✓Software asset management
- ✓Asset loans
- ✓Asset inventory reports and analytics
- ✓Purchase and contracts management
- ✓Predictive intelligence
- ✓Auto-approvals
- ✓Virtual support agent
- ✓GenAI Reply assist
Enterprise
Popular- ✓Unified service management platform
- ✓IT service desk
- ✓IT asset management
- ✓Service catalog
- ✓Problem management
- ✓Change enablement and release management
- ✓Change and release workflow builders
- ✓IT project management
- ✓CMDB
- ✓Predictive intelligence
- ✓Auto-approvals
- ✓Virtual support agent
- ✓GenAI Reply assist
Cost Calculator
Pricing data not available for Zoho ManageEngine ServiceDesk Plus. Check their website for current pricing.
Build vs Buy
Should you build a Zoho ManageEngine ServiceDesk Plus alternative or buy the subscription? Estimate based on 39 features.
Buy Zoho ManageEngine ServiceDesk Plus
Better ValueBuild Your Own
Buying Zoho ManageEngine ServiceDesk Plus saves ~$36,960 over 3 years vs building.
Estimates based on 39 features and a BuildScore of 5/5. Actual costs vary.
Integrations
3 known integrations