GorillaDesk
gorilladesk.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
#1 Field Service Software for Pest, Lawn, & Cleaning Businesses
How to Replace GorillaDeskOverview
Features
57 features across 21 categories
AI(1)
Reduce staffing needs and speed up your sales process
Automation(4)
Say hello to more completed jobs and goodbye to cancellations with automated confirmations
Significantly reduce no-shows (up to 90% in some cases) without tying up valuable team time
Automate email and SMS messages for late payment reminders, appointment confirmations, and reminders
Automate recurring GorillaDesk tasks by utilizing trigger-based automation features
Billing(2)
Automate your entire billing process with customized invoices and advanced invoice frequencies
Send professional invoices and get paid faster with integrated payment processing
CRM(1)
Manage all your contacts with one tool, accessible from any device at any location
Communication(6)
Send one-off broadcast email and SMS messages to customers on your calendar
Sync your company email account to communicate directly from within the GorillaDesk platform
Enhance customer communication with batched emails and VoIP capabilities
Equip your technicians with the information they need to deliver consistent service every time
Let customers know when you're going to arrive with text messages and location links
Completely integrated phone and texting solution for business communication
Customer Experience(2)
Allow customers to view estimates, appointments, and pay invoices 24/7 online
Know how likely customers are to refer your local service business to their family and friends
Customization(2)
Create personalized fields to capture and organize additional data you need
Create custom job statuses tailored to your organization's workflow
Documents(6)
Integrate custom documents or forms unique to your business at no additional cost
Draw accurate graphs of a site, room, or other object in the field
Use any of the 100+ templates in the library, or submit a request to turn existing forms into custom documents
Give customers the ability to sign documents in seconds on any device
Utilize a complete document library with e-signature process and 150+ templates
Create and communicate pertinent job information with your customers without any price or cost associated
Estimates(1)
Instantly map out properties and get measurements in seconds, save drawings to location profiles
Integration(3)
Push new customers, leads, and jobs to GorillaDesk from any lead form or software of your choice
Sync your GorillaDesk account with QuickBooks Online to keep all finances in order
Connect and sync new customers, leads, and bookings with other tools on the Zapier platform
Management(2)
Get a centralized hub that consolidates operations across all branches you manage
Easily assign team members a role and manage their ability to see and edit information in your account
Mapping(1)
Use the mapping feature to automatically see job pins based on scheduled jobs in the calendar
Marketing(1)
Turn customers into business advocates by requesting reviews and sending them to top review sites
Mobile(1)
Prepare for and complete jobs easily with the GorillaDesk mobile app for field operations
Payment Processing(1)
Integrate with Stripe and Square to set up online payments and automated subscription billing in one click
Productivity(1)
Save time by using pre-made note and todo list templates that never need to be typed from scratch
Reporting(4)
Gain visibility into how your sales stages are progressing with trend and bottleneck analysis
Assign percentage or number values to each production line item and track commissions per user
Get an overview of core metrics with the reporting dashboard and 20+ built-in reports
Assign percentage or number values to each sales line item and track commissions per user
Routing(3)
Display the estimated drive time between jobs on your schedules
Plan and dispatch optimized routes in seconds with basic routing (25 stops) and advanced drive matrix
Maximize route efficiency using real-time street routing and drive times with advanced optimization
Sales(5)
Automatically upsell more with dynamic estimate packages featuring required, recommended, and optional items
Bundle items into comprehensive packages allowing customers to choose required, recommended, and optional options
Track and organize leads across your sales stages with customizable pipeline stages and close dates
Send customized quotes and estimates with dynamic estimate packages for upselling
Close more deals with customizable inbox filters to follow up with leads and customers at the right time
Scheduling(5)
GorillaDesk suggests the best time when adding new jobs based on proximity to other jobs
Toggle the calendar to indicate if jobs should be pulled together to tighten routes, optimize schedule, and reduce drive time
Manage apartment complexes or commercial properties with multiple units easily
Allow customers and leads to schedule their services directly from your website or customer portal
Add customers and book jobs faster with drag-and-drop calendar functionality
Tracking(5)
Barcode any traps, devices, or equipment used on the job site with trend reporting
See your team's location throughout the day on the map and view location history
Watch your team in real time for faster dispatching with location tracking and route history
Track materials and chemicals applied on the job site with barcode scanning and reporting
Record the time clocked of every employee's workday to the minute
Pricing
Drag
- ✓Unlimited Admin Users
- ✓Unlimited Mobile Devices
- ✓Unlimited Support
- ✓Invoices, Estimates, Work Orders
- ✓Advanced Invoice Frequencies
- ✓Job & Customer Mapping
- ✓Basic Routing (limited to 25 stops)
- ✓Square & Stripe Integration
- ✓Broadcast Messaging
- ✓Note & Todo List Templates
- ✓Material Tracking & Reporting
- ✓Triggered Automations
- ✓Automated Emails & SMS
- ✓Dashboards & Reporting
Pro
Popular- ✓All Basic Features
- ✓Customer Online Portal
- ✓Online Booking
- ✓Stripe & Square Subscriptions
- ✓Routing with Drive Matrix
- ✓Review Generation
- ✓Document & e-Signatures
- ✓Custom Document Builds
- ✓Device Tracking & Barcoding
- ✓Multi-Dwelling Units
- ✓Production Commission Tracking
- ✓Sales Commission Tracking
- ✓Quickbooks Online Sync
- ✓GPS Device Tracking
- ✓Email Inbox Sync
- ✓Zapier Integration
- ✓Open API Access
- ✓Time Clocking
Growth
- ✓All Pro Features
- ✓Map Estimation Tools
- ✓Drive Time Display
- ✓Best Available Time
- ✓Job Magnet
- ✓Dynamic Estimates
- ✓Estimate Packages
- ✓Smart Views
- ✓Sales Opportunity Creation
- ✓Sales Pipeline
- ✓Sales Pipeline Reporting
- ✓Custom Fields
- ✓Custom Job Statuses
- ✓Multi-Branch Support
Cost Calculator
Keep Paying GorillaDesk
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 57 features at very easy complexity.
Build vs Buy
Should you build a GorillaDesk alternative or buy the subscription? Estimate based on 57 features.
Buy GorillaDesk
Better ValueBuild Your Own
Buying GorillaDesk saves ~$37,800 over 3 years vs building.
Estimates based on 57 features and a BuildScore of 5/5. Actual costs vary.
Integrations
4 known integrations