GorillaDesk vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GorillaDesk offers fewer features (57 vs 87) and fewer integrations (4 vs 10). Starting price: GorillaDesk at $49/mo vs ServiceM8 at $29/mo. GorillaDesk has 57 unique features while ServiceM8 has 87 unique features, with 0 features in common.
| GorillaDesk | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 57 | 87 |
| AI-Powered Features | 1 | 4 |
| Starting Price | $49/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 4 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (1 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| AI Agents | ||
| AI Smart Helpers |
Analytics (0 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Job Costing | ||
| Job Profitability |
Asset Management (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Asset Management |
Automation (4 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Appointment Confirmations | ||
| Appointment Reminders | ||
| Automated Emails & SMS | ||
| Triggered Automations |
Billing (2 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Invoicing & Billing | ||
| Invoicing & Payments | ||
| Markup Billing |
Booking (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Photo Branding |
CRM (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| CRM |
Calendar (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (6 vs 9)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Broadcast Messaging | ||
| Customer Feedback | ||
| Email Inbox Sync | ||
| Email Management | ||
| Enhanced Follow-ups | ||
| Notes & Attachments | ||
| OMW Text Messages | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS | ||
| VoIP & SMS |
Core (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Job Management |
Customer Experience (2 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Customer Portal | ||
| Customer Surveys |
Customization (2 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Custom Fields | ||
| Custom Job Statuses |
Desktop (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Dispatch Map |
Documents (6 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Custom Document Builds | ||
| Diagrams & Graphs | ||
| Digital Documents | ||
| Document & e-Signatures | ||
| Document Library | ||
| Document Scanning | ||
| Work Orders |
Email (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Inbox |
Estimates (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Map Estimation Tools |
Forms (0 vs 4)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (3 vs 5)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Open API Access | ||
| Quickbooks Online Sync | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export | ||
| Zapier Integration |
Invoicing (0 vs 3)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Knowledge Management (0 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Management (2 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Multi-Branch Support | ||
| Team Permissions |
Mapping (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Job & Customer Mapping |
Marketing (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Review Generation |
Media (0 vs 3)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (1 vs 6)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Mobile App | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Navigation (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Payment Processing (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Stripe & Square Integration |
Payments (0 vs 6)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Productivity (1 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Note & Todo List Templates |
Quoting (0 vs 4)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (4 vs 3)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Pipeline Reporting | ||
| Production Commission Tracking | ||
| Reporting | ||
| Reporting Dashboard | ||
| Sales Commission Tracking | ||
| Shift GPS Report | ||
| Smart Report Helper |
Routing (3 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Auto Routing | ||
| Drive Time Display | ||
| Route Optimization | ||
| Routing with Drive Matrix |
Sales (5 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Dynamic Estimates | ||
| Estimate Packages | ||
| Opportunity Pipeline | ||
| Quotes & Estimates | ||
| Smart Views |
Scheduling (5 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Best Available Time | ||
| Job Magnet | ||
| Multi-Dwelling Units | ||
| Online Booking | ||
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling | ||
| Scheduling & Dispatching |
Security (0 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (0 vs 3)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (0 vs 4)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
Tracking (5 vs 0)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Device Tracking & Barcoding | ||
| GPS Device Tracking | ||
| GPS Tracking | ||
| Material Tracking | ||
| Time Clocking |
Voice Control (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | GorillaDesk | ServiceM8 |
|---|---|---|
| Website & Email |
Unique Features
Only in GorillaDesk (57)
AI Agents
Appointment Confirmations
Appointment Reminders
Automated Emails & SMS
Triggered Automations
Invoicing & Billing
Invoicing & Payments
Broadcast Messaging
Email Inbox Sync
Enhanced Follow-ups
Notes & Attachments
OMW Text Messages
VoIP & SMS
CRM
Customer Portal
Customer Surveys
Custom Fields
Custom Job Statuses
Custom Document Builds
Diagrams & Graphs
+ 37 more unique features
Only in ServiceM8 (87)
AI Smart Helpers
Job Costing
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
+ 67 more unique features
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