UserGuiding
userguiding.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
All-in-one Product Adoption Software
How to Replace UserGuidingOverview
Features
59 features across 16 categories
Accessibility(1)
Ensure materials are accessible to all users
Account Management(4)
Custom invoice generation and management
Support for separate staging and production environments
Manage multiple independent projects within one account
Granular permission roles for team members
Analytics(7)
AI-powered analysis of survey responses to extract actionable insights
Track and analyze company-level data and account information
Track specific button clicks and custom actions
Track custom events within the application
Detailed analytics on how users interact with guides and other materials
View detailed user information and activity history
Track individual users and their activity within the platform
Customization(7)
Apply custom CSS styling and localize content for multiple languages
Advanced theme builder and CSS features to customize content and match brand identity
Support multiple languages and localize content for different regions
Control the order and priority of displayed materials
Schedule when and how often materials appear to users
Control the frequency and rate at which materials are shown
White-label the platform by removing UserGuiding branding
Development Tools(1)
Build onboarding flows directly on top of web apps without code, with instant preview and one-click publish
Feature Adoption(1)
Communicate important information with pulsing beacons and tooltips to draw attention to features without disrupting UX
Feedback Collection(2)
Create triggered in-app surveys to collect real-time user feedback at the right moment
Track Net Promoter Score, measure customer satisfaction, and segment users based on results
In-App Marketing(2)
Use in-app modals to promote discounts, product updates, and new features with high visibility
Create persistent, non-intrusive announcement bars to share updates, promote offers, and engage users
Optimization(2)
Test variations of in-app experiences to optimize engagement and conversion rates
Set and track goals to measure the impact of in-app experiences
Personalization(3)
Define custom user attributes for advanced segmentation
Personalize content appearance, frequency, and display based on user segments
Segment customers based on behavior, product usage, or demographics to personalize experiences
Product Launch(1)
Create standalone interactive changelog pages, promote new features, and collect real-time user feedback
Reporting(3)
In-depth analytics and user activity monitoring to track content performance and engagement
Automated reports on material engagement and performance metrics
Measure and report on the impact of onboarding and adoption initiatives
Security(11)
Two-factor authentication for account security
Detailed logs of user and team member activity
Optional hosting on EU servers located in Frankfurt, Germany for GDPR compliance
Full GDPR compliance and data handling procedures
HIPAA compliance for healthcare data
ISO 27001 information security certification
Brazilian LGPD data protection compliance
Single Sign-On using SAML 2.0 protocol for enterprise authentication
Completion and support for security questionnaires
SOC2 Type 2 security certification for enterprise
Track activity of individual team members
Self-Service Support(3)
In-app AI support agent providing 24/7 personalized multilingual assistance to reduce support costs
Create, deliver, and distribute support resources in a centralized hub, analyzable for content optimization
Bring all educational content together in one helpful in-app widget for self-service support
Support(9)
Personalized customer success management for enterprise users
Email-based customer support
Access to comprehensive help center documentation
Guided workshops to help with platform implementation
Direct live chat support from the UserGuiding team
Support for migrating from other platforms
SLA guarantees for enterprise customers
Access to troubleshooting tools and resources
Educational platform with courses and training materials
User Onboarding(2)
Provide users with in-app checklists that outline next steps and improve conversion rates
Create interactive product tours to guide users through features and drive adoption using a Chrome extension
Pricing
Support Essentials
- ✓Knowledge Base
- ✓Product Updates
- ✓Resource Center
- ✓AI Assistant (50 free resolutions)
- ✓Help Center Access
- ✓Email Support
Starter
Popular- ✓25 Active Guides
- ✓20 Active Hotspots
- ✓2 Active Checklists
- ✓1 Active Resource Center
- ✓5 Active Surveys
- ✓1 Active Banner
- ✓All Adoption Features
- ✓AI Assistant
- ✓Reporting & Segmentation
- ✓Customizable In-App Surveys
- ✓1 Customizable Theme
- ✓Up-to 50 Audience Segmentation
- ✓Daily & Weekly Performance Reports
- ✓User Identification & Tracking
- ✓Customization Features
- ✓5 Team Member Seats
- ✓2 Environments
- ✓Live Chat Support
- ✓Troubleshooter Access
- ✓Help Center Access
- ✓UserGuiding University
Growth
- ✓100 Active Guides
- ✓Unlimited Hotspots
- ✓Unlimited Checklists
- ✓Unlimited Resource Centers
- ✓10 Active Surveys
- ✓1 Active Banner
- ✓Everything in Starter
- ✓A/B Testing & Goal Tracking
- ✓Custom CSS & Localization
- ✓Premium Integrations
- ✓5 Customizable Themes
- ✓Up-to 50 Audience Segmentation
- ✓Impact Reports (Beta)
- ✓AI Insights for Surveys
- ✓Company Level Data
- ✓15 Team Member Seats
- ✓5 Environments
- ✓2-Factor Authentication
- ✓Live Chat Support
- ✓Email Support
Enterprise
- ✓Unlimited Active Guides
- ✓Unlimited Hotspots
- ✓Unlimited Checklists
- ✓Unlimited Resource Centers
- ✓Unlimited Surveys
- ✓5 Active Banners
- ✓Everything in Growth
- ✓SOC2, GDPR, HIPAA Compliance
- ✓Personalized Coaching & Support
- ✓SAML SSO & Activity Logs
- ✓Unlimited Customizable Themes
- ✓Unlimited Audience Segmentation
- ✓Dedicated Customer Success Manager
- ✓Implementation Workshop
- ✓Migration Support
- ✓Unlimited Team Member Seats
- ✓Unlimited Environments
- ✓Custom Invoicing
- ✓Security Questionnaire
- ✓Service Level Agreement (SLA)
- ✓EU Data Hosting
- ✓Premium Support
Cost Calculator
Keep Paying UserGuiding
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 59 features at very easy complexity.
Build vs Buy
Should you build a UserGuiding alternative or buy the subscription? Estimate based on 59 features.
Buy UserGuiding
Build Your Own
Better ValueBuilding could save ~$7,200 over 3 years.
Estimates based on 59 features and a BuildScore of 5/5. Actual costs vary.
Integrations
10 known integrations