SolarWinds Service Desk

Auto identify solutions, ticket sentiment monitoring, centralized procedures, and automatic assignment

Recommendations based on ticket content

Prioritize tickets based on urgency

Solutions displayed while searching or submitting tickets

Generative AI sidekick that builds solutions, responses, and summaries for your agents

A chat bot helps users get to answers faster

On-premises, physical, virtual, cloud, hardware, software, buildings, and more tracking

Drive visibility, optimization, and compliance through smarter asset management

Ensure optimal usage of assets and license compliance

Scan your network and report on connected devices

Centralized documentation, approvals, and process for proper changes

Maintain a history of all changes in the event a rollback or audit is needed

Structured change processes to minimize risk and maximize stability

Real time comments and status updates for ticket resolution and team communication

Engage via web, email, Teams, Slack, or mobile app

Connect assets to incidents for root cause analysis and asset-issue history

Understand the relationship between infrastructure and your business-critical applications and systems

Understand relationships between configuration items (CIs)

Understand change impact based on asset dependencies

AI-powered incident management system designed for efficiency, scale, and better processes with faster resolution times

Segregated service desks ensure access control to sensitive data

Improve the management, efficiency, interactions and experience across every department

Provide tools needed to be successful service providers

Empowering departments to publish offered services and structure service delivery