How to Build Your Own SolarWinds Service Desk
Replace SolarWinds Service Desk with a custom build. A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 24 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 24 features
Artificial Intelligence(5 features)
Recommendations based on ticket content
Prioritize tickets based on urgency
Solutions displayed while searching or submitting tickets
Generative AI sidekick that builds solutions, responses, and summaries for your agents
A chat bot helps users get to answers faster
Asset Management(4 features)
On-premises, physical, virtual, cloud, hardware, software, buildings, and more tracking
Drive visibility, optimization, and compliance through smarter asset management
Ensure optimal usage of assets and license compliance
Scan your network and report on connected devices
Configuration Management(4 features)
Connect assets to incidents for root cause analysis and asset-issue history
Understand the relationship between infrastructure and your business-critical applications and systems
Understand relationships between configuration items (CIs)
Understand change impact based on asset dependencies
Change Management(3 features)
Centralized documentation, approvals, and process for proper changes
Maintain a history of all changes in the event a rollback or audit is needed
Structured change processes to minimize risk and maximize stability
Service Management(3 features)
Improve the management, efficiency, interactions and experience across every department
Provide tools needed to be successful service providers
Empowering departments to publish offered services and structure service delivery
AI Automation(1 features)
Auto identify solutions, ticket sentiment monitoring, centralized procedures, and automatic assignment
Collaboration(1 features)
Real time comments and status updates for ticket resolution and team communication
Communication(1 features)
Engage via web, email, Teams, Slack, or mobile app
Cost Calculator
Keep Paying SolarWinds Service Desk
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 24 features at very easy complexity.