Olark

Custom AI-powered assistant bots that handle easy tasks and routine customer interactions, designed to enhance agent skills rather than replace them

Custom bots that can be configured to handle repetitive tasks and automate customer interactions

Third-party tested and certified compliance with WCAG 2.1 AA accessibility standards for both chat widget and agent software

Optional specialized add-on features for going the extra mile in sales, growth, and service with flexible monthly billing and one-click activation

Easy-to-configure live chat automation rules to engage customers, speed up workflow, greet customers automatically, send custom messages based on visitor behavior, route chats to departments, and show/hide chat box

Intelligent routing of chats to appropriate departments or agents, with custom routing available on Pro plan

Hands-on help from human agents answering questions in-context on your website with a robust platform built for teams

Mobile-friendly asynchronous messaging for agents and customers on the move

Video calling capability for customer support

Quick visual tweaks to make the Olark chat box match your brand identity with a few simple adjustments

Full access to complete transcript archive with user-friendly interface for searching, sorting, and filtering to uncover actionable insights and product feedback

Drag-and-drop editor to build custom forms that collect visitor information before chat begins, including name, email, team size, product preferences, or problem type

Flexible API and library of 100+ plugins and integrations to connect with other business tools and keep data synchronized across platforms

Included integrations with popular business tools on Standard plan

Ability to install Olark on multiple domains and subdomains and manage chats across all domains from one account

Advanced reporting capabilities for deeper insights into chat metrics and performance

Detailed live chat reports that update in real-time to monitor chat volume, customer satisfaction, and agent activity with summary reports delivered to inbox

Built-in comprehensive security features to protect customer data and conversations

Dedicated account manager provided on Pro plan for personalized support

Email support channel for customer assistance

Live training sessions provided on Pro plan to help team members get the most from Olark

Professional services including legal and procurement support available on Pro plan

Ability to organize agents into groups for chat distribution and team management

Two role permission levels - agents with basic access and agents with administrative access configured in account settings

Shared database of canned responses accessible to team members for quick and consistent replies