SaaSipedia

Avaya Infinity

avaya.com
Customer Support
Weekend Project

Contact happens once. Connection is forever.

How to Replace Avaya Infinity
Compare:vs CloudTalkvs HappyFoxvs Nextiva

Overview

Avaya Infinity is a cloud communications and contact center platform that unifies fragmented customer experiences and transforms contact centers into centers of customer connection. It leverages AI and intelligent orchestration to connect enterprise channels, insights, technologies, and workflows to create exceptional customer relationships. The platform supports Model Context Protocol (MCP) to deliver an open, AI-powered ecosystem for creating connections.

Features

18 features across 8 categories

AI(6)

AI Agent AssistAIPremium

AI-powered agent assistance to increase ease of interaction and decrease handling time

AI Workplace InnovationAI

Unlock the full potential of AI to boost workplace innovation and performance

AI-Powered EcosystemAI

Unify AI, applications and systems into a single ecosystem that keeps your business agile through Model Context Protocol support

Chatbot IntegrationAI

Integration of chatbot capabilities within the unified customer engagement platform

Intelligent OrchestrationAI

Connect channels, insights, technologies and workflows that create exceptional relationships using AI and intelligent orchestration

Model Context Protocol SupportAI

Building the Avaya Infinity platform to support Model Context Protocol for an open, AI-powered ecosystem

Also in: monday.com, Notion, Airtable

Analytics(2)

Analytics

Analytics capabilities for monitoring and optimizing contact center performance

Customer Insights Integration

Combine fragmented customer knowledge to unlock preferences and speed smarter decisions

Also in: Hugging Face, Notion, Smartsheet

Automation(1)

Workflow Orchestration

Integrate and seamlessly orchestrate every workflow to power instant action and impact

Also in: monday.com, Notion, Airtable

Call Management(1)

Call Routing

Intelligent routing of calls across the contact center infrastructure

Also in: Dialpad, Seamless AI, Aircall

Communication(4)

Digital Channels

Support for digital communication channels including chat, email, and social

Omnichannel Communication

Bring voice and digital interaction channels together so communication flows seamlessly across phone, chat, email, and social channels

Unified Communications

Integrated next-gen tools that support seamless communication across channels and enhance collaboration

Voice and Video BankingPremium

Enable voice and video banking capabilities for financial institutions

Also in: Jobber, Jira, Insightly

Customer Experience(2)

End-to-End Customer Journey OrchestrationAI

Orchestrate end-to-end customer journeys that blend AI, self-service and live assistance

Self-Service OptionsAI

Blend AI and self-service capabilities with live assistance to forge customer connections

Also in: Keap, Shippo, ShipStation

Infrastructure(1)

Hybrid Deployment Options

Support for both on-premises and cloud deployments with Avaya Experience Platform On-Prem and AXP Public Cloud

Also in: Litmos, marvel-app, LiveKit

Integration(1)

Electronic Health Records IntegrationPremium

Integration with Electronic Health Records systems for healthcare organizations

Also in: monday.com, Notion, Airtable

Cost Calculator

Pricing data not available for Avaya Infinity. Check their website for current pricing.

Build vs Buy

Should you build a Avaya Infinity alternative or buy the subscription? Estimate based on 18 features.

Buy Avaya Infinity

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Avaya Infinity saves ~$18,480 over 3 years vs building.

Estimates based on 18 features and a BuildScore of 5/5. Actual costs vary.

Integrations

1 known integrations

Electronic Health Records