Acquire
acquire.ioBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
All-in-one customer support
How to Replace AcquireOverview
Features
35 features across 17 categories
AI(1)
Bot deflection and automation for handling common inquiries
Analytics(2)
Real-time reporting dashboard for live support metrics
Comprehensive reporting and analytics for customer support metrics
Automation(3)
Route and enable actions based on behavioral and demographic conditions
Enable customer self-service options to reduce support load
Powerful workflow engine that provides customer information across tech stack to drive efficiency from prioritization, queue management, and self-service
Call Management(1)
Route incoming calls to alternative channels like SMS to reduce wait times
Customer Data(1)
Bring customer info that agents need during a conversation directly into the workspace
Data Management(1)
Import and export customer data for integrations and data management
File Management(1)
Share files during customer support conversations
Integration(2)
Custom integrations designed to work with your existing tech stack
Extend functionality through flexible API-based workflows
Integrations(1)
Implement web hooks for custom integrations and automation
Localization(1)
Translate 25+ languages in customer support conversations
Management(3)
Unified workspace for agents to manage all customer interactions
SLAs to maintain customer service response times, handle time, and resolution time
Manage support tasks and follow-ups within the platform
Messaging(8)
Seamlessly switch between chat, SMS, and email without losing conversation context
Customizable chat widget for website customer support
Manage conversations that span across multiple channels seamlessly
Email channel integration for omnichannel support
Real-time messaging capabilities for customer communication
Communicate across multiple channels allowing agents to stay in communication with customers
SMS messaging channel for customer support
View the entire conversational history in a single unified view across all channels
Notifications(1)
Alert system to notify teams of SLA violations and important events
Queue Management(2)
Prioritize customers based on type, wait times, and custom attributes
Manage customer queues efficiently with intelligent routing and prioritization
Routing(1)
Setup multiple routing configurations for the fastest response times based on business rules
Services(1)
Tailored professional services to create a customer service solution specifically designed for business needs
Video(5)
Easily launch live video support on the agent or customer side directly from a live chat for in-person experience
One-way video capability for customer support
Two-way video calling for real-time visual support
Record video support sessions for quality assurance and training
Put a face to customer support with video calling on mobile or desktop
Pricing
Starter
- ✓Messaging
- ✓Chat Widget
- ✓SLA+Alerts
- ✓Workflows
- ✓Prioritizations & Queues
- ✓Video 1 Way
- ✓Agent Workspace
- ✓Reporting
Professional
Popular- ✓Messaging
- ✓Chat Widget
- ✓Call Deflection (SMS)
- ✓SLA+Alerts
- ✓Prioritizations & Queues
- ✓Channels (SMS, Email)
- ✓Workflows
- ✓Video 1 Way
- ✓Video 2 Way
- ✓Agent Workspace
- ✓Reporting
Enterprise
- ✓Messaging
- ✓More Channels
- ✓Bot
- ✓Call Deflection (+ channels)
- ✓Cross channel conversations
- ✓Video
- ✓Video Recording
- ✓Agent Workspace
- ✓Live reporting
- ✓Task Management
Cost Calculator
Pricing data not available for Acquire. Check their website for current pricing.
Build vs Buy
Should you build a Acquire alternative or buy the subscription? Estimate based on 35 features.
Buy Acquire
Better ValueBuild Your Own
Buying Acquire saves ~$36,960 over 3 years vs building.
Estimates based on 35 features and a BuildScore of 5/5. Actual costs vary.
Integrations
1 known integrations