Acquire vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acquire offers fewer features (35 vs 121) and fewer integrations (1 vs 104). Both start at Contact Sales. Acquire has 31 unique features while HappyFox has 117 unique features, with 4 features in common.
| Acquire | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 35 | 121 |
| AI-Powered Features | 1 | 4 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 4 |
| Integrations | 1 | 104 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI (1 vs 4)
| Feature | Acquire | HappyFox |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Bot Integration | ||
| Chatbot | ||
| HappyFox AI |
Analytics (2 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Live Reporting | ||
| Reporting |
Automation (3 vs 3)
| Feature | Acquire | HappyFox |
|---|---|---|
| Business Rules | ||
| Canned Actions (Macros) | ||
| Self-Service | ||
| Smart Rule Automation | ||
| Workflow Engine | ||
| Workflows |
Call Management (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Call Deflection |
Collaboration (0 vs 1)
| Feature | Acquire | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Acquire | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | Acquire | HappyFox |
|---|---|---|
| Help Desk |
Customer Data (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Customer Information Display |
Customization (0 vs 4)
| Feature | Acquire | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Data Management (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Import/Export Customer Data |
Email (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | Acquire | HappyFox |
|---|---|---|
| Satisfaction Surveys |
File Management (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| File Sharing |
IT Operations (0 vs 4)
| Feature | Acquire | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Customizable Integrations | ||
| Flexible API Workflows | ||
| REST API | ||
| Webhooks |
Integrations (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Acquire | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (1 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Multi-Language Translation | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (3 vs 10)
| Feature | Acquire | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Agent Workspace | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging (8 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Channel Switching | ||
| Chat Widget | ||
| Cross-Channel Conversations | ||
| Email Support | ||
| Messaging | ||
| Omnichannel Communication | ||
| SMS Support | ||
| Unified Conversation View |
Mobile (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notifications (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Alerts |
Organization (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Queue Management (2 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Prioritization | ||
| Queue Management |
Reporting (0 vs 23)
| Feature | Acquire | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Routing (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Routing Configuration |
Security (0 vs 14)
| Feature | Acquire | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Services (1 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Professional Services |
Storage (0 vs 2)
| Feature | Acquire | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | Acquire | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (0 vs 17)
| Feature | Acquire | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | Acquire | HappyFox |
|---|---|---|
| HappyFox University |
Video (5 vs 0)
| Feature | Acquire | HappyFox |
|---|---|---|
| Live Video Support | ||
| One-Way Video | ||
| Two-Way Video | ||
| Video Recording | ||
| Voice and Video Calling |
Unique Features
Only in Acquire (31)
Bot Integration
Live Reporting
Reporting
Business Rules
Self-Service
Workflow Engine
Call Deflection
Customer Information Display
Import/Export Customer Data
File Sharing
Customizable Integrations
Flexible API Workflows
Multi-Language Translation
Agent Workspace
Channel Switching
Chat Widget
Cross-Channel Conversations
Messaging
Omnichannel Communication
SMS Support
+ 11 more unique features
Only in HappyFox (117)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 97 more unique features
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