Cisco Contact Center
cisco.com/c/en/us/products/contact-centerBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Contact Center Solutions, Customer Service Platform
How to Replace Cisco Contact CenterOverview
Features
16 features across 8 categories
AI(3)
Artificial intelligence-powered experiences for agents to enhance customer interactions
AI-powered cognitive customer experiences with in-depth view of customer journey
AI-powered cloud application for contact center operations
Architecture(1)
Open, flexible cloud architecture allowing customization and application integrations
Deployment(5)
On-premises contact center solution for large enterprises
On-premises contact center solution for small and midsize contact centers
Global, scalable cloud contact center that works for small-to-large contact centers
Cloud contact center platform with enterprise-grade features
Feature-rich cloud contact center designed for large enterprises
Integration(1)
Ability to integrate additional applications and cloud applications for on-premises or cloud contact centers
Licensing(2)
Flexible subscription plan offering on-premises, cloud, and hybrid options with common UX and provisioning
User-based subscription with pay-as-you-grow model for on-premises, hosted, and cloud contact center solutions
Management(1)
Unified management and user experience across deployment options
Support(2)
Technical support resources for Cisco Contact Center products
Training and certification programs for Contact Center products
Cost Calculator
Pricing data not available for Cisco Contact Center. Check their website for current pricing.
Build vs Buy
Should you build a Cisco Contact Center alternative or buy the subscription? Estimate based on 16 features.
Buy Cisco Contact Center
Better ValueBuild Your Own
Buying Cisco Contact Center saves ~$18,480 over 3 years vs building.
Estimates based on 16 features and a BuildScore of 5/5. Actual costs vary.
Integrations
4 known integrations