BookingLive
bookinglive.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
One GovTech Booking Platform to save time, increase revenue and improve citizen engagement
How to Replace BookingLiveOverview
Features
31 features across 22 categories
Branding(1)
Design scheduling system with custom branding and whitelabel emails and domain names to provide branded appointment booking journey
Compliance(1)
Fully GDPR compliant booking and scheduling system
Content Management(1)
Content management system access included with white label option
Customer Experience(1)
Customers can schedule appointments via multiple devices anytime, anywhere with truly multi-device platform
Customer Feedback(1)
System automatically sends feedback requests after appointments so clients can post reviews and read other reviews
Customer Portal(1)
Patients/citizens can login via MyAccount to manage bookings, book again and provide feedback
Customization(1)
Customize appointment booking journey with over 300 settings and bespoke development options available
Data Quality(1)
Postcode lookup service validates address details during booking journey to improve speed and data accuracy for online payments
Development(1)
Staging environment to test software releases before they are made live on production server with advanced governance
Integration(6)
Allow customers to add booked appointments directly to their calendar
Automatically sync bookings and events to personal calendars including Google, iCal and Outlook
BookingLive Enterprise API for advanced integrations and custom development
Through Zapier and native integrations, turn enterprise scheduling software into enterprise business management software
JSON feed and webhook capabilities for custom integrations and automations
Integration with Zapier to automate workflows with 1000+ apps
Marketing(1)
Issue promotional codes, sell and redeem vouchers and configure discounts within the booking system
Multi-Location(1)
Manage multiple service areas, departments and locations with BookingLive multisite module from master account
Notifications(2)
Email & SMS reminders and automatic booking confirmation notifications to help clients show up on time
Schedule SMS/text message reminders to send after customer booking at specified hours, days or weeks before/after event
Payment Processing(1)
Take payments and child care vouchers through booking system with option of full or part (deposit) payments from 30+ payment gateways
Performance(2)
Auto scaling capability included in higher tier hosting to handle traffic spikes
Utilize virtual queuing and concurrent traffic management to ensure system remains online 24/7
Reporting & Analytics(1)
Generate reports to understand type of people booking services for enhanced marketing and client targeting
Revenue Management(1)
Booking system allows clients to easily upsell additional products, upgrades and features
Risk Management(1)
Copy of booking software source code is provided and held securely to ensure continuity if company cannot fulfill contractual obligations
Security(1)
SSO integration capability for enterprise security and user management
Security & Hosting(1)
Cluster of secure cloud servers designed for highest security and up-time with daily backups and SSL enabled technology
Support(3)
Dedicated account manager for regular account reviews and escalations included with Tier 1+ hosting
Priority telephone support included with Tier 1+ hosting
SLA for response and resolution times available with Tier 2+ hosting
Traffic Management(1)
Create virtual waiting room for large volume traffic spikes. Allocate queue slots and show real-time waiting times before booking
Pricing
Enterprise - Base
- ✓Booking software implementation
- ✓Support
- ✓Basic hosting
- ✓Up to 12,000 bookings per year
Hosting - Tier 1
- ✓Large shared AWS instance
- ✓Priority telephone support
- ✓Dedicated account manager
- ✓Mandatory for 12,000+ bookings or hosted website
Hosting - Tier 2
- ✓Large independent and dedicated AWS instance
- ✓All Tier 1 benefits
- ✓Service Level Agreement
- ✓Optional Staging UAT site
- ✓Mandatory for 50,000+ bookings or 1,000 concurrent traffic
Hosting - Tier 3
- ✓Large multi-region independent and dedicated AWS instance
- ✓All Tier 2 benefits
- ✓Auto scaling
- ✓99.9% guaranteed uptime
- ✓Mandatory for 250,000+ bookings or 5,000 concurrent traffic
Hosting - Tier 4
- ✓All Tier 3 benefits
- ✓RAID setup
- ✓Service Level Agreement credits
- ✓Auto scaling with 99.9% guaranteed uptime
- ✓Mandatory for 1M+ bookings or 25,000 concurrent traffic
Hosting - Tier 5+
- ✓Best technology
- ✓Best service and support
- ✓Bespoke tiers available
White Label
- ✓Branded booking system
- ✓Branded emails
- ✓Custom email address
- ✓Custom domain name
- ✓Secure HTTPS (SSL certificate)
- ✓Add to Calendar feature
- ✓BookingLive CMS access
Extensions
- ✓Integrations with 30+ tools
- ✓JSON feed & webhooks
- ✓Single Sign On
- ✓BookingLive Enterprise API
- ✓Zapier Integration
Virtual Queuing
- ✓Virtual waiting room
- ✓Queue slot allocation
- ✓Real-time waiting times
- ✓Mandatory for 1,000+ concurrent bookings
Multi Site
- ✓Manage multiple service areas
- ✓Multiple departments
- ✓Multiple locations
- ✓Individual booking systems management
SMS Messages
- ✓SMS/text message reminders
- ✓Scheduled sending
- ✓12 month expiry
Address Lookups
- ✓Postcode lookup service
- ✓Address validation
- ✓Royal Mail data
- ✓12 month expiry
Escrow
- ✓Source code copy held securely
- ✓Business continuity protection
Staging Site
- ✓Staging environment
- ✓UAT testing capability
- ✓Advanced governance on AWS
- ✓1 month data retention
Workshops (Service)
- ✓Scope and discovery workshops
- ✓In-person or remote
- ✓Scope of Works document
- ✓Milestone planning
Development (Service)
- ✓Customised booking software solutions
- ✓15 years development experience
- ✓Strict development processes
- ✓Standards compliance
Training (Service)
- ✓Unlimited remote training
- ✓No additional charges
- ✓On-site training available
- ✓Tailored documentation
Website (Service)
- ✓World-class website
- ✓Integrated booking system
- ✓Trusted partner network
- ✓Complete online booking experience
Cost Calculator
Pricing data not available for BookingLive. Check their website for current pricing.
Build vs Buy
Should you build a BookingLive alternative or buy the subscription? Estimate based on 31 features.
Buy BookingLive
Better ValueBuild Your Own
Buying BookingLive saves ~$36,960 over 3 years vs building.
Estimates based on 31 features and a BuildScore of 5/5. Actual costs vary.
Integrations
14 known integrations