BMC Helix

Deliver intelligent chatbot support that learns from interactions and provides 24/7 assistance.

Automate complex IT processes using RPA and ML to reduce manual effort and human error.

Use machine learning to predict and prevent incidents before they impact services.

Intelligently route incidents and requests to the most qualified team members.

Gain deep insights into IT service performance with advanced analytics and predictive dashboards.

Create custom reports and interactive dashboards with drag-and-drop visualization tools.

Collect and analyze customer satisfaction feedback with sentiment analysis and insights.

Automatically resolve common issues without manual intervention using predefined remediation scripts.

Create reusable templates for incidents, requests, changes, and other processes.

Design and execute automated workflows across IT operations with visual process designer.

Enable team collaboration with activity feeds, comments, and @ mentions within tickets.

Send targeted alerts via email, SMS, Slack, and webhook integrations.

Optimize cloud spending across multiple providers with usage analysis and recommendations.

Track IT spending, manage costs, and allocate expenses with chargeback and billing capabilities.

Import data from legacy systems with mapping, validation, and reconciliation utilities.

Expose platform capabilities through RESTful APIs for seamless third-party integrations.

Connect Helix to enterprise systems using webhooks, adapters, and middleware connectors.

Automatically identify unusual patterns in IT metrics and alert teams to potential issues.

Monitor end-user experience across applications and networks with real-time metrics.

Collect, correlate, and act on IT events from multiple sources with AI-driven anomaly detection.

Reduce alert noise and prioritize critical issues using machine learning and behavioral analytics.

Find information across Helix with powerful full-text and faceted search capabilities.

Perform bulk updates on multiple records with validation and audit trail tracking.

Extend platform functionality with custom fields, forms, and business logic without coding.

Access Helix functionality on-the-go with native iOS and Android mobile apps.

Support multiple business units or organizations with complete data isolation and customization.

Manage vendor contracts, renewals, and compliance tracking with automated alerts.

Monitor vendor performance, manage SLAs, and optimize supplier relationships.

Track all system changes and user actions with comprehensive audit logging for compliance.

Ensure regulatory compliance with built-in controls for ITIL, ISO, and industry standards.

Manage user permissions and access rights with granular role-based security controls.

Enable seamless authentication using SAML, OAuth, and LDAP directory services.