IFS Enterprise Service Management (ESM)

Gain full visibility into service performance with real-time analytics and dashboards empowering data-driven decisions that enhance efficiency, compliance, and customer satisfaction

Automate repetitive tasks and approvals with built-in workflows to boost productivity, reduce errors, and accelerate service fulfillment across the enterprise

Connects field operations, technical support, and back-office teams with automation, real-time insights, and seamless handovers to accelerate resolution and cut costs

Share full context across systems to improve visibility and accelerate resolution across teams

Easily adapt and scale with no-code tools and seamless integrations enabling rapid deployment in weeks not months, reduced IT dependency, and faster time-to-value across all business functions

The core service management platform that centralizes service requests and support functions with an intuitive interface

Extends service management principles beyond IT to functions like HR, Facilities, and Finance for unified service delivery

Centralizes all service requests and support functions in one intuitive platform streamlining communication, improving visibility, and ensuring consistent service delivery across IT and business departments

Mobile capabilities for executing scheduled tasks and work orders in the field

Manages the end-to-end service journey for a product or asset from customer support and service requests to planning, execution, spare parts, warranties and recalls to maximize uptime and extend asset life

Trigger work orders and scheduling with mobile execution capabilities while sharing full context to accelerate resolution and improve first-time fix