Kommo
amocrm.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
Boost sales with messaging apps — Messenger-based sales CRM
How to Replace KommoOverview
Features
61 features across 17 categories
AI(6)
AI assistant that engages in live chats with clients, answers FAQs, recommends products, and delivers smart recommendations using business data
AI-powered prompts to improve customer interactions
Trigger bots with an AI-enhanced keyword database
AI-generated summaries of client conversations
Smart tools that fill profiles, polish messages, and suggest replies
AI-powered suggestions to improve customer conversations
Analytics(7)
Track call activity, set performance goals for users and forecast future sales
See which chat sources earn valuable clients and which waste your time
See all important sales stats and favorite filters in one customizable view
Create a formula that helps you instantly predict any client's likelihood to buy
View when a link you sent is clicked
Instantly collect feedback to gauge how clients feel about your brand
Get a report that highlights why some clients are buying and others aren't
Automation(5)
Create automations powered by additional triggers: adding/removing tags and updating fields
Create salesbots in an easy-to-use visual workspace
Build digital assistants that can chat with clients and accomplish workflows
Launch messages and emails based on scheduled and behavior-based rules
Trigger workflows based on rules, such as setting a task when a client is assigned to a user
Collaboration(1)
Collaborate with team members in direct messages or in lead profiles
Communication(7)
Keep a record of every call in the client profile
Make personalized template messages and emails to send to clients
Connect personal and team-shared email addresses with two-way synchronization
Exchange unlimited messages with website visitors for free
View whether outgoing chats and emails have been sent, delivered or read
Connect apps for calling and texting
Centralized inbox covering multiple messaging channels without breaking a sweat
Developer(2)
Build your own integrations and widgets
Customize Kommo to fit your business
Integration(5)
Connect apps for routing calls to the right team member
Feed data from Google Sheets to Kommo automatically
Connect your favorite apps to Kommo from 100+ integrations
Chat with clients in popular apps like WhatsApp, Instagram without leaving Kommo
Trigger automations based on webhooks
Lead Generation(4)
Customize chat button to react to website visitor actions
Create leads by scanning business cards
Create shareable forms that send submitted data straight to Kommo
Add a button for your website that lets clients connect through any messenger
Lead Management(5)
Create custom fields to customize client profiles with business-specific information
Create multiple custom lists for use in lead profiles
Create and fill in lead profiles from emails automatically
Require users to fill in important fields at particular stages in the pipeline
Game-changing add-ons for fields: 2 new field types for global currencies and catalogs, ability to use formulas in fields, ability to set field visibility
Marketing(1)
Create targeted messaging campaigns to send through chats like WhatsApp
Platform(1)
Take Kommo on the road with Android and iOS apps
Productivity(3)
Track all tasks and get reminders about what's coming next
Automatically fill in documents with client information
Create tasks for yourself and team members within client profiles with manual or bot-triggered reminders
Sales Management(2)
Personalize the names of each stage in your pipeline
Create up to 50 board-like views for tracking where clients are in the sales process
Search(1)
Search in a client profile for messages, notes, tasks and more
Security(8)
Set limits on how many cards or lists users can view, track team activity, and get notified when limits are exceeded
Set how much access to give each team member
Daily backup of all account data
Control which IP addresses have access to your account
Control access to view and edit certain fields
Schedule regular data backups to be emailed at your chosen interval
SSL certificate helps protect sensitive information from being intercepted by unauthorized parties
Group users into teams for team-wide permission setting, data filtering, mentions and more
Storage(1)
Exchange unlimited documents, pictures and videos with clients (10 GB limit during trial)
Support(2)
Hire a 3rd party expert to set up or customize your account from 5000+ partners
Contact the Kommo team to help with your account
Pricing
Base
- ✓2,500 active leads per user
- ✓12,500 contacts & companies per user
- ✓Unified inbox
- ✓Multiple sales pipelines
- ✓Customizable dashboard
- ✓Kommo AI (limited)
- ✓Messenger apps
- ✓Live chat
- ✓Email (2-way sync)
- ✓Web form builder
- ✓Website chat button
- ✓Advanced chat button
- ✓SMS and VoIP integrations
- ✓Google Sheets sync
- ✓Email parsing
- ✓Business card scanner
- ✓Chat & email templates
- ✓Call logging & recording
- ✓Call routing integrations
- ✓Team chat & mentions
- ✓Task management
- ✓Calendar & reminders
- ✓Document generator
- ✓Mobile app
- ✓Media storage (unlimited)
- ✓Custom lists
- ✓Custom fields (100)
- ✓Required fields
- ✓Chat performance tracking
- ✓Win-loss analysis
- ✓SSL certificate
- ✓Customizable user permissions
- ✓User teams
- ✓Enable/block IP addresses
- ✓Field permissions
- ✓Activity limits
- ✓Phone, email & chat support
- ✓5000+ expert partners
- ✓100+ integration marketplace
Advanced
- ✓5,000 active leads per user
- ✓25,000 contacts & companies per user
- ✓Unified inbox
- ✓Multiple sales pipelines
- ✓Customizable dashboard
- ✓Kommo AI (limited)
- ✓Messenger apps
- ✓Live chat
- ✓Email (2-way sync)
- ✓Web form builder
- ✓Website chat button
- ✓Advanced chat button
- ✓SMS and VoIP integrations
- ✓Google Sheets sync
- ✓Email parsing
- ✓Business card scanner
- ✓Chat broadcasting
- ✓Chat & email templates
- ✓Call logging & recording
- ✓Call routing integrations
- ✓Team chat & mentions
- ✓Task management
- ✓Calendar & reminders
- ✓Document generator
- ✓Mobile app
- ✓Media storage (unlimited)
- ✓Custom lists
- ✓Salesbots
- ✓No-code bot builder
- ✓Bot AI power-up
- ✓Net promoter score
- ✓Triggered SMS & emails
- ✓Add-on trigger pack
- ✓Workflow automation
- ✓Custom pipeline stages (50)
- ✓Message/email read status
- ✓Link click tracking
- ✓Search in lead profiles
- ✓Custom fields (200)
- ✓Required fields
- ✓Super fields pack
- ✓Chat performance tracking
- ✓Win-loss analysis
- ✓SSL certificate
- ✓Customizable user permissions
- ✓User teams
- ✓Enable/block IP addresses
- ✓Field permissions
- ✓Activity limits
- ✓Phone, email & chat support
- ✓5000+ expert partners
- ✓100+ integration marketplace
Enterprise
- ✓10,000 active leads per user
- ✓50,000 contacts & companies per user
- ✓Unified inbox
- ✓Multiple sales pipelines
- ✓Customizable dashboard
- ✓Kommo AI (limited)
- ✓Messenger apps
- ✓Live chat
- ✓Email (2-way sync)
- ✓Web form builder
- ✓Website chat button
- ✓Advanced chat button
- ✓SMS and VoIP integrations
- ✓Google Sheets sync
- ✓Email parsing
- ✓Business card scanner
- ✓Chat broadcasting
- ✓Chat & email templates
- ✓Call logging & recording
- ✓Call routing integrations
- ✓Team chat & mentions
- ✓Task management
- ✓Calendar & reminders
- ✓Document generator
- ✓Mobile app
- ✓Media storage (unlimited)
- ✓Custom lists
- ✓Salesbots
- ✓No-code bot builder
- ✓Bot AI power-up
- ✓Net promoter score
- ✓Triggered SMS & emails
- ✓Add-on trigger pack
- ✓Workflow automation
- ✓Custom pipeline stages (50)
- ✓Message/email read status
- ✓Link click tracking
- ✓Search in lead profiles
- ✓Custom fields (400)
- ✓Required fields
- ✓Super fields pack
- ✓Chat performance tracking
- ✓Win-loss analysis
- ✓Advanced reports
- ✓Lead scoring
- ✓SSL certificate
- ✓Customizable user permissions
- ✓User teams
- ✓Enable/block IP addresses
- ✓Field permissions
- ✓Activity limits
- ✓Data backup
- ✓Periodic data backup
- ✓Phone, email & chat support
- ✓5000+ expert partners
- ✓100+ integration marketplace
- ✓RESTful API
- ✓WebSDK
- ✓Webhooks
Cost Calculator
Keep Paying Kommo
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 61 features at easy complexity.
Build vs Buy
Should you build a Kommo alternative or buy the subscription? Estimate based on 61 features.
Buy Kommo
Better ValueBuild Your Own
Buying Kommo saves ~$68,520 over 3 years vs building.
Estimates based on 61 features and a BuildScore of 4/5. Actual costs vary.
Integrations
5 known integrations