Vision Helpdesk

AI-powered virtual agent for automated customer interactions

Define team roles and manage admin access levels

Track and monitor online visitors on your website

Track and manage IT assets across the organization

Configuration Management Database for managing IT assets and configurations

Automate support processes and create custom workflow rules

Automate live chat responses and workflows

Create custom workflow rules for live chat interactions

Create and use macros for quick responses and common actions

Create rules to automate tasks and support processes

Track time spent on incidents and generate billing information

Maintain catalogs of products and services offered

Plan, implement and track changes to IT infrastructure

Real-time live chat messaging for customer support and sales

Manage live chat for multiple companies with branded interfaces

PINKVerify Certified ITIL/ITSM compliant service desk software

Manage service contracts and agreements

Manage and organize customer information and relationships

Provide customers with self-service portal to submit and track tickets

Manage email queues, configure SMTP, and use email templates

Collect customer feedback, ratings and surveys

Create custom fields and build custom forms for data collection

Receive, process, and respond to incident or service requests

Customizable widgets for embedding live chat on websites

Create and manage knowledge base articles for customer self-service

Support for multiple languages and time zones

Support for multiple languages in the help desk interface

Manage support for multiple companies, brands, or products from one place

Send email notifications for important events and ticket updates

Identify and resolve underlying problems causing multiple incidents

Manage software and service releases

Generate comprehensive reports and analytics on support metrics

Automatically distribute tickets evenly among support agents

Create multiple support schedules and SLA levels

Set service level agreements and escalation rules for incidents

Complete isolation of data, staff and end users between companies

Create and manage service catalogs for IT and customer services

Create, assign and track support tasks

Manage support staff and team members

Centralize all customer conversations via Email, Web portal, Twitter, Facebook, Phone and Chat