Text Request

textrequest.com
Communication & Collaboration
Weekend Project

Text From Your Business Number

How to Replace Text Request

Overview

Text Request is a business texting software that enables companies to connect with customers through SMS messaging. The platform supports sales follow-up, scheduling, appointment reminders, SMS payments, marketing, and review management, all while maintaining professional communication from a business phone number.

Features

42 features across 23 categories

Account Management(3)

Billing and Usage

Always know where you stand, download invoices, and upgrade or downgrade account at any time

Multiple Dashboards

One dashboard equals one text line with ability to add multiple dashboards to account to manage users, contacts, and settings across each

User Management

Add users with different permission levels and see everyone's interactions across dashboard

Also in: Keeper, 1Password, Bitwarden

Analytics(3)

Contact Stats

See how engaged each contact is with messages, including their average response time

Link Sharing

Share custom links and gain valuable insights with unique click tracking

Reporting

Pull and download data for deep dive analysis or sharing reports with others

Also in: Hugging Face, Notion, Smartsheet

Automation(3)

Autoresponses

Automatically respond to new inbound messages even when unavailable, like an out of office email but for text

Keywords

Enable contacts to text in a keyword to opt-in for info or updates on any topic with automatic addition to Keyword subscriber lists

Scheduled Messages

Type a message now and schedule it to send anytime you need

Also in: monday.com, Notion, Airtable

Browser(1)

Chrome Extension

SMS extension for text messaging from Chrome and other browsers to connect with customers anytime, anywhere

Also in: Hunter, Friends+Me

Call Management(1)

Receptionist

Ensure customers are directed to a next step whenever they call your text-only phone number with tools like Call Forwarding and Automated Voice Greeting

Chat(1)

SMS Chat

Live chat widget for texting on websites to spark profitable conversations and collect contact information for follow-up

Also in: OnceHub, OpenAI API, Zendesk

Compliance(2)

10DLC Registration

Manage text line registrations with mobile carriers for verified message delivery with assistance from Text Request

Opt-outs

First text to a contact automatically includes Stop message telling them how to opt out for compliance with automatic handling by Text Request

Also in: Insider CDP, Airtable, 1Password

Contact Management(2)

Contact Tags

Use tags to quickly identify contacts or enable different employees to claim a contact

Group Management

Add contacts to different lists called 'groups' for easy segmenting and manage individually or in bulk

Data Management(1)

Import and Export

Upload and download contacts and their data at any time with no limits

Desktop(1)

Desktop App

Use Text Request without opening a browser with desktop app for Windows

Integration(3)

API & Integrations

Connect Text Request to existing software using pre-built integrations or create custom solutions with API and webhooks

SMS APIPremium

Flexible API to build SMS and MMS messaging solutions into workflows or backend systems, automate messages, sync data, and create customized texting experiences

SMS Integrations

Pre-built SMS integrations that connect Text Request with existing software like CRMs and other business platforms for seamless texting

Location(1)

Location TrackingPremium

Request location from any contact and get their exact location complete with interactive map

Marketing(1)

SMS Marketing

Send promotions, offers, and deals that get seen with texting's 98% read rate and competitive edge

Messaging(7)

Landline Texting

Text from existing office landline, VOIP, and toll-free phone numbers without affecting voice services with ability to add multiple lines to one account

Mass Texting

Choose between Peer-to-Peer texting for nonprofits and government agencies or BCC group messaging for instant communication with contacts

Message Delivery Status

Always know if text was delivered and what error kept it from being delivered if unsuccessful

Message Tags

Tag individual messages such as for sales or customer feedback for easy reporting

Message Templates

Type messages once and save them for all users to send repeatedly for regular updates or common questions

MMS Attachments

Send and receive pictures and PDFs to keep work flowing and create more engaging communications

Peer-to-Peer TextingPremium

Peer-to-Peer texting for political messaging

Mobile(1)

Mobile Apps

Text from business phone number on smartphone or tablet to stay connected wherever work takes you

Notifications(1)

Notifications

Get notifications of new messages on any device, even browser, to never miss a message

Payments(2)

Payments

Request and collect secure payments through SMS, manage in one place with ability to bring own payment processor or use Text Request's processor

Text-to-Pay & SMS PaymentsPremium

Collect and send secure payments by text message, text invoices via SMS, reduce payment delays, and get paid faster

Personalization(2)

Merge Fields

Personalize messages with ease by dynamically pulling in individual contact data based on Custom Fields

Signatures

Create custom signatures for company and each user so customers and contacts always know who they're talking to

Record Keeping(1)

Permanent Records

Every text sent or received is permanently recorded so you can always see who said what to whom and when

Reviews(2)

Reviews

Connect Google and Facebook business profiles to request, track, and reply to online reviews for more customer wins

SMS Review ManagementPremium

Increase Google and Facebook reviews by sending automated review requests via SMS, connect business profiles, track responses, and respond from one platform

Sales(1)

SMS Sales Messaging

Follow up faster, unify sales efforts, increase client retention, and secure new leads through text messaging with 98% read rate

Scheduling(1)

SMS Scheduling & Reminders

Meet clients where they are with SMS scheduling and reminders to reduce missed appointments and stop messages from going to voicemail with fast, two-way business texting

Security(1)

SSO & MFA

Use or require multi-factor authentication for more secure logins or set up single sign-on through Microsoft or Google

Cost Calculator

Pricing data not available for Text Request. Check their website for current pricing.

Build vs Buy

Should you build a Text Request alternative or buy the subscription? Estimate based on 42 features.

Buy Text Request

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Text Request saves ~$36,960 over 3 years vs building.

Estimates based on 42 features and a BuildScore of 5/5. Actual costs vary.

Integrations

3 known integrations

CRM IntegrationsGoogleMicrosoft