SnapEngage by TeamSupport
snapengage.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Messaging and Live Chat for B2B Customer Support
How to Replace SnapEngage by TeamSupportOverview
Features
27 features across 10 categories
AI(2)
AI-powered bot technology to provide immediate responses when live agents aren't available
AI-powered tools for improving agent productivity and response quality
Analytics(3)
Customer intelligence data and distress signal detection for proactive support
Data and analytics tools to keep a finger on the pulse of customers for proactive support
Reporting and analytics capabilities for tracking performance
Automation(6)
Bot designed to answer customer questions automatically
Customize workflows with mapping and unlimited fields, automatically synchronize leads and contacts, and proactively engage based on advanced rules and triggers
API for building custom bot integrations
Bot designed to guide customers through processes
Bot designed to capture information from customers
Pre-built or customizable workflow guides for consistent customer interactions
Core(1)
Responsive, goal-driven live chat platform for engaging and converting leads
Customer Experience(1)
Self-service portal for customers to access support and information
Customization(2)
Custom design capabilities for branded chat experiences
Ability to create and customize fields for tracking custom data
Integration(1)
Automatically synchronize leads and contacts with your CRM or help desk
Messaging(6)
Mass messaging capabilities for reaching multiple customers (Coming Soon)
Facebook Messenger channel for live chat
Engage with prospects across multiple channels including SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, and WeChat
SMS messaging channel integration for live chat
Twitter integration for live chat engagement
WeChat channel for live chat engagement
Security(2)
HIPAA compliant service for regulated industries
Security and privacy features for data protection
Support(3)
Award-winning technical support team with implementation partnership and ongoing client success reviews
Searchable knowledge base for customer self-service and agent reference
Support ticket management system for organizing customer issues
Pricing
Starter
- ✓Ticketing
- ✓Messaging & live chat
- ✓Max 5 users
- ✓$15/month/agent for additional agents
- ✓Basic Training
- ✓Data Import (self serve)
- ✓MLC basic training
Professional
- ✓Ticketing
- ✓Customer intelligence & distress signals
- ✓Messaging & live chat
- ✓Unlimited users
- ✓$15/month/agent for additional agents
- ✓Kevin AI Productivity Tools
- ✓Customer Portal
- ✓1 Playbook included
- ✓Knowledge Base
- ✓Basic Training
- ✓Data Import (self serve)
- ✓MLC basic training
Scale
- ✓Ticketing
- ✓Customer intelligence & distress signals
- ✓Messaging & live chat
- ✓Unlimited users
- ✓$15/month/agent for additional agents
- ✓Kevin AI Productivity Tools
- ✓Customer Portal
- ✓3 Playbooks included
- ✓Insights ($270/month for designer and 5 viewers)
- ✓Knowledge Base
- ✓Custom Fields
- ✓Automation
- ✓Broadcast (Coming Soon)
- ✓Basic Training
- ✓Data Import (self serve)
- ✓MLC basic training
- ✓Insights ($1000)
Cost Calculator
Pricing data not available for SnapEngage by TeamSupport. Check their website for current pricing.
Build vs Buy
Should you build a SnapEngage by TeamSupport alternative or buy the subscription? Estimate based on 27 features.
Buy SnapEngage by TeamSupport
Better ValueBuild Your Own
Buying SnapEngage by TeamSupport saves ~$18,480 over 3 years vs building.
Estimates based on 27 features and a BuildScore of 5/5. Actual costs vary.
Integrations
6 known integrations