ServiceBridge

servicebridge.com
Field Service Management
Weekend Project

All-in-One Field Service Management Platform

How to Replace ServiceBridge

Overview

ServiceBridge is a field service management platform that helps service-based businesses migrate from paper processes, simplify workflows, and get paid faster. It provides an affordable, out-of-the-box solution for managing customer data, work orders, scheduling, dispatching, and payments across multiple industries.

Features

55 features across 39 categories

API(1)

Public API

Use our robust Public API to connect ServiceBridge to endless third-party applications

Account Management(1)

National Accounts

Service national customers with consolidated invoicing and assignment to top-performing locations

Also in: Keeper, 1Password, Bitwarden

Accounting Integration(1)

QuickBooks Online Integration

Powerful two-way sync with QuickBooks Online eliminates accounting errors

Analytics(2)

Marketing ROI

Analyze marketing campaign return on investment across your entire franchise network

Owed vs Received Payments Tracking

Manage cash flow, follow up on overdue invoices and track overall business performance

Also in: Hugging Face, Notion, Smartsheet

Asset Tracking(1)

Asset Management

Detailed service records and recurring schedules for customer installed equipment

Also in: EZO, Issuetrak, Motive

Billing(3)

Custom Invoice Terms

Set custom invoice terms for your business

Invoicing

Simplify billing and send your customers detailed, accurate invoices in minutes

Past Due Invoice Notifications

Receive notifications for past due invoices

Also in: Insightly, Airtable, Obsidian

Branding(1)

Brand Consistency

Create a professional, consistent brand across your locations with customized templates

Also in: Lightspeed POS, Lessonly, Setmore

CRM(1)

Customer Management

Create and manage customer contact and location information from any device

Also in: monday.com, Setmore, HubSpot

Communication(2)

Customer-Facing and Private Notes

Add customer-facing and private notes to jobs

Notifications

Provide team members and customers with timely notifications on upcoming jobs

Contract Management(1)

Service Contracts

Manage service contracts and warranties with job history, serial number, make, model and more

Customer Communication(1)

Customer Portal

Create transparency for your customers by sharing work orders, photos, and more

Customization(2)

Custom Fields

Custom fields tailored to your workflow

Custom Forms & Templates

Tailor ServiceBridge to fit your workflow with custom work order templates, custom digital forms, branded email templates and more

Dispatching(1)

Dispatching

Assign jobs to your team based on current location with real-time dispatching

Documentation(2)

Signature Capture

Capture signature on completion of jobs

Sketches and Drawings

Create sketches and drawings within the platform

Fleet Management(1)

Vehicle Maintenance Monitoring

Monitor vehicle health and avoid costly repairs and vehicle down time by integrating with GPS Insight or ClearPathGPS

Franchise Management(3)

Mandated Settings

Ensure a consistent workflow at each location with mandated settings and fields

Multi-Location Management

Access and report on multiple company branches from a single dashboard

Royalty Collection

Configure and customize royalty payments for each franchisee within ServiceBridge

Inventory Management(1)

Products & Services

A full inventory of products, parts, services, and bundles available on your mobile device

Job Management(1)

Work Orders

Create detailed work orders and see their status in real time with calendar, map and report views

Location Services(1)

Drop a Pin

Mark exact location with Drop a Pin feature

Location Tracking(1)

GPS Tracking

Know where your team members are and track their progress in real-time

Mapping(1)

Integrated Map

Dispatch, route, track jobs and team locations from integrated map view

Media(1)

Unlimited Time-Stamped Photos and Videos

Capture unlimited time-stamped photos and videos for documentation

Monitoring(1)

Real-Time Job Status

See job status in real time

Payment Processing(3)

Card Reader Support

Support for card reader payment processing

Payments

Simplify payment collection with integrated card reader and payment processing support

Refund Management

Manage refunds within the platform

Payroll(1)

Commissions

Help your team members grow with your company by setting up custom commission roles

Pricing(1)

Custom Pricing

Create customized pricing and offers for your customers based on specific criteria

Project Management(1)

Project Management

Create, schedule, and invoice multi-day or multi-part jobs with ease

Quoting(1)

Estimates

Easily create detailed, accurate estimates for customers and prospects

Reporting(2)

Custom Reports

Create custom reports, tables, and charts tailored to your business needs

Invoice Report

Quickly view open and past due invoices

Reviews(1)

Customer Reviews

Generate five-star reviews for your business with Reviewbuzz integration

Scheduling(3)

Job Creation Based on Team Availability

Quickly create new jobs based on team availability

Schedule Viewing

Easily view schedules by team for the day, week, or month

Scheduling

Assign the right team to the right job with intuitive scheduling tools

Security(1)

Roles & Permissions

Set customized permissions for your team members to help keep sensitive data secured

Support(4)

Chat Support

Talk to a live ServiceBridge expert and receive troubleshooting in real-time over chat

Email Support

Contact our knowledgeable staff anytime through dedicated email support

Help Documentation

Get quick answers to questions or watch video tutorials using our help documentation

Phone Support

Speak directly to a ServiceBridge expert using our phone support

Sync(1)

Fast Syncing

Fast syncing between office and field

Task Management(1)

To Do List

See what your staff is working on in real time with work order, estimate, and daily task tracking

Territory Management(1)

Territory Management

Auto-assign customers to the correct franchise territory, and get notified of out-of-territory work

Time Management(1)

Availability Tracking

Easily stay up to date on technicians' time off and ensure that all work is assigned accordingly

Time Tracking(1)

Timesheets

Create transparency and ensure accurate payroll with integrated timesheets

Training(1)

Training Sessions

Get up to speed quickly with in-app guides or learn about advanced features with live webinars

Cost Calculator

Pricing data not available for ServiceBridge. Check their website for current pricing.

Build vs Buy

Should you build a ServiceBridge alternative or buy the subscription? Estimate based on 55 features.

Buy ServiceBridge

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$36,000
Maintenance$540/mo
3-year total$55,440
Dev time~3 months

Buying ServiceBridge saves ~$55,440 over 3 years vs building.

Estimates based on 55 features and a BuildScore of 5/5. Actual costs vary.

Integrations

4 known integrations

ClearPathGPSGPS InsightQuickBooks OnlineReviewbuzz