ServiceBridge vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceBridge offers fewer features (55 vs 87) and fewer integrations (4 vs 10). Starting price: ServiceBridge at Contact Sales vs ServiceM8 at $29/mo. ServiceBridge has 51 unique features while ServiceM8 has 83 unique features, with 4 features in common.
| ServiceBridge | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 55 | 87 |
| AI-Powered Features | 0 | 4 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 4 | 10 |
| Shared Features | 4 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| AI Smart Helpers |
API (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Public API |
Account Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| National Accounts |
Accounting Integration (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| QuickBooks Online Integration |
Analytics (2 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Job Costing | ||
| Job Profitability | ||
| Marketing ROI | ||
| Owed vs Received Payments Tracking |
Asset Management (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Asset Management |
Asset Tracking (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Asset Management |
Billing (3 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Custom Invoice Terms | ||
| Invoicing | ||
| Markup Billing | ||
| Past Due Invoice Notifications |
Booking (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (1 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Brand Consistency | ||
| Photo Branding |
CRM (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Customer Management |
Calendar (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (2 vs 9)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Feedback | ||
| Customer-Facing and Private Notes | ||
| Email Management | ||
| Notifications | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS |
Contract Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Service Contracts |
Core (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Job Management |
Customer Communication (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Customer Portal |
Customization (2 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Custom Fields | ||
| Custom Forms & Templates |
Desktop (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Dispatch Map |
Dispatching (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Dispatching |
Documentation (2 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Signature Capture | ||
| Sketches and Drawings |
Documents (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Inbox |
Fleet Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Vehicle Maintenance Monitoring |
Forms (0 vs 4)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Franchise Management (3 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Mandated Settings | ||
| Multi-Location Management | ||
| Royalty Collection |
Integration (0 vs 5)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Inventory Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Products & Services |
Invoicing (0 vs 3)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Job Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Work Orders |
Knowledge Management (0 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Location Services (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Drop a Pin |
Location Tracking (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| GPS Tracking |
Mapping (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Integrated Map |
Media (1 vs 3)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Unlimited Time-Stamped Photos and Videos | ||
| Video Transcription |
Mobile (0 vs 6)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Monitoring (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Real-Time Job Status |
Navigation (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Payment Processing (3 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Card Reader Support | ||
| Payments | ||
| Refund Management |
Payments (0 vs 6)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Payroll (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Commissions |
Phone System (0 vs 6)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Pricing (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Custom Pricing |
Project Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Project Management |
Quoting (1 vs 4)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Bundles | ||
| Estimates | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (2 vs 3)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Custom Reports | ||
| Invoice Report | ||
| Reporting | ||
| Shift GPS Report | ||
| Smart Report Helper |
Reviews (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Customer Reviews |
Routing (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (3 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Job Creation Based on Team Availability | ||
| Recurring Jobs & Maintenance Scheduling | ||
| Schedule Viewing | ||
| Scheduling |
Security (1 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Roles & Permissions | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Support (4 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Chat Support | ||
| Email Support | ||
| Help Documentation | ||
| Phone Support |
Sync (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Fast Syncing |
Task Management (1 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Checklists & Tasks | ||
| To Do List |
Team Management (0 vs 3)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Territory Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Territory Management |
Time Management (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Availability Tracking |
Time Tracking (1 vs 4)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
Training (1 vs 0)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Training Sessions |
Voice Control (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | ServiceBridge | ServiceM8 |
|---|---|---|
| Website & Email |
Unique Features
Only in ServiceBridge (51)
National Accounts
QuickBooks Online Integration
Marketing ROI
Owed vs Received Payments Tracking
Public API
Custom Invoice Terms
Invoicing
Past Due Invoice Notifications
Brand Consistency
Customer-Facing and Private Notes
Notifications
Service Contracts
Customer Management
Customer Portal
Custom Fields
Custom Forms & Templates
Dispatching
Sketches and Drawings
Vehicle Maintenance Monitoring
Mandated Settings
+ 31 more unique features
Only in ServiceM8 (83)
AI Smart Helpers
Job Costing
Job Profitability
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
Dispatch Map
+ 63 more unique features
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