Issuetrak

Manage hardware and software information, maintenance, licensing with automatic discovery and barcode scanning

Automatic discovery and tracking utility for PC, Mac, and Chrome devices to reduce manual input

Create and associate assets with barcodes for quick asset page access and field population

Single Sign-on, multi-factor authentication, and integration with LDAP, Active Directory, Azure AD, OAuth

Easy migration from LDAP authentication to preferred Identity Management systems

Enhanced security with MFA for agent and user login

Automated escalation protocols to ensure critical issues and complaints are never ignored

Automatically update issues and route them to the right person/department based on defined criteria

Track labor hours, itemize materials, create invoices and work orders, and export to accounting software

Monitor and track time spent on requests for reporting and billing purposes

Catalog materials and labor charges with line items, prices, and part numbers

Real-time chat widget with queue management, agent routing, and conversion to issues

Generate automatic notifications for updates, status changes, and other defined events

Allow agents to handle multiple concurrent chat conversations for faster resolution times

Submit and manage issues via multiple channels including product, chat, forms, and email

Specify terms that trigger automatic email reminders and alerts when issues fall out of compliance

Log, track, and resolve any type of issue from software bugs and tasks to complaints

Full branding customization including logos, colors, reports, labels, and procedures at no extra charge

Secure cloud-hosted option with automatic updates, enhanced security, and guaranteed uptime

Deploy Issuetrak on your own managed servers for full control over security, connectivity, and data

Create custom survey forms to gather customer and employee feedback automatically

Flexible API for integration with various other systems and software

Unlimited free users with paid agent licenses only

Free data migration service from existing systems to Issuetrak via Data Services team

Filter data to gather and share relevant, actionable information with customizable reports

Build custom views and display at-a-glance data points for unified visibility

Instant visibility into issues with reports that reveal root causes and trends

Configure password requirements and security policies to match organizational standards

Control search and reporting capabilities based on user roles and permissions

Control billing data access and permissions by user role

Compliance with SOC requirements indicating high level of information security with on-site audits

Role-based permissions with 55+ access control options, organizations, departments, groups, and private data fields

Self-service portal for users to find answers to common questions and deflect routine issues

Create custom forms to capture all necessary details for issue resolution, embeddable on websites or intranets

Automatically generate or update issues from monitored email inboxes

Build complex webforms with multiple pages and full control over fillable fields

Round-the-clock human support with average call answer time under 20 seconds

Personal implementation specialist to configure workflows and ensure smooth transition

Extensive documentation and resources for continuous guidance and platform optimization

Responsive, easy-to-navigate central location for users to submit and track their issues