ChatBot by Text
chatbot.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
The Best AI Chatbot Software for Your Website
How to Replace ChatBot by TextOverview
Features
80 features across 22 categories
AI(20)
Smart AI agent that handles first-line customer interactions with fast, precise, and human-like responses available 24/7
Number of AI-handled conversations included in the plan, with billing for additional resolutions beyond plan limits
Create AI-generated avatars for teammates to personalize conversations visually
AI suggests the most relevant canned replies based on customer message content
AI assistant equipped with knowledge about Text products that answers questions and helps with daily tasks
Enhance messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and expanding texts
Get the gist of conversations without reading through entire transcripts with AI chat summary
Receive a weekly report with top customer questions and trending topics
Responses stay relevant with past tickets, customer behavior, and full chat history
Copilot uses past chats to generate accurate and relevant answers
Set your AI agent's role, tone, and boundaries with custom instructions
Take over the conversation from the AI agent to assist your customer directly
Answer customers' questions using a multilingual AI model
Receive reply suggestions based on knowledge sources imported to Text App
Automatically find and display past tickets related to the current case for quick resolutions
Get one-click tag suggestions for chats and tickets based on tagging history
Recognize languages instantly and automate ticket routing, responses, and teamwork across multiple languages
Automatically generate a brief and information-rich overview of the ticket and its conversation history
Choose the tone used by the AI agent, such as friendly or professional
AI agent uses user data like name, email, or account info to personalize chat replies
Analytics(6)
Access detailed analytics and performance reports on your support operations
Collect valuable feedback by allowing customers to rate assistance and evaluate agent performance
Create custom dashboards to track metrics and KPIs important to your business
Verify that messages have been read by the recipient and prepare next steps accordingly
Track and analyze visitor behavior and engagement on your website
Track visited pages, time on site, and more for deeper chat context in real-time support
Automation(6)
Automatically assign tickets to appropriate team members and teams
Design workflows from scratch in a no-code editor for full control
Intelligent chat distribution between available agents
Create custom rules to automatically assign, prioritize, or tag tickets
Choose from ready-made workflow templates like turning bad ratings into tickets or sending follow-ups
Automate repetitive tasks using custom workflows triggered by ticket or chat events
CRM(3)
AI assistants can personalize every reply with names, emails, and purchase history
End data fragmentation with unified customer information across chats, tickets, and CRM
Collect and maintain first-party customer data as cookies fade out
Communication(9)
Transfer an ongoing chat to other agents when needed or when expert advice is required
Your visitors can download chat transcripts to review their conversations
Your visitors can receive emails with chat transcripts to review their conversations
Send and receive files during chats with control over whether customers can upload files
Seamlessly transfer conversations from AI to human agents with full context and zero repetition
All visitors starting a chat are queued and can be picked up manually by agents
Allows agents to see what the customer is typing in real time before the message is sent
Support customers across website, Messenger, SMS, email, and more from a single inbox
Add a customizable chat widget to your website for instant customer communication
Compliance(2)
Configure consent mechanisms to ensure GDPR and data protection compliance
Configure data processing settings and privacy policies for customer consent
Customization(2)
Customize the appearance and behavior of the chat widget to match your brand
White-label the chat widget to fully match your brand identity
Data Management(1)
Store and access unlimited historical chat conversations
Email Management(3)
Email addresses that route customer emails into Text App as tickets
Create and manage multiple email templates to streamline your team's response process
Customize the sender email address for outgoing messages to align with your brand
Integration(2)
Make API calls to integrate with external systems and custom applications
MCP server integration for advanced AI capabilities
Knowledge Management(3)
Manage all content used by AI agent, Copilot, and Reply suggestions in one place - edit, update, and control what they learn from
Use information from trusted sources with built-in repository for AI agent training
Add sources like help articles, internal docs, URLs, and PDFs for AI agent and Copilot to learn from
Lead Generation(1)
Publish a contact form on your website and get submissions as tickets directly to your inbox
Marketing(1)
Create and manage marketing campaigns to engage customers
Organization(2)
Categorize chats with case-specific tags to filter, identify similar cases, and locate them in archives
Categorize tickets with tags to filter and identify similar cases later
Productivity(4)
Prepare ready-made messages based on communication best practices and trigger with a single click
Add a unique style to messages with canned responses only you can use
Save frequently used responses under a shortcut and speed up conversations
Stay focused and help customers faster with Text App on your desktop for macOS
Sales(2)
Deliver timely, relevant messages based on behavior and intent to drive sales
Generate and qualify leads instantly in real-time conversations, turning contacts into sales opportunities
Security(1)
Access detailed audit logs for compliance and security monitoring
Service Management(1)
Set and monitor SLAs to ensure service quality standards are met
Support(5)
Get a dedicated account manager for personalized support and guidance
Receive personalized onboarding assistance to get set up quickly
Get legal support to ensure compliance with relevant regulations
Get assistance with security best practices and implementations
Get technical support from software engineers for complex implementations
Team Collaboration(1)
Chat with your team behind the scenes and leave private notes in chats and tickets visible only to your team
Team Management(3)
Supervise ongoing chats to train new agents and ensure the best chat quality
Take over conversations from support agents for training and quality assurance
Group teammates into teams to handle chats and tickets by department, product, or region
Ticketing(2)
Prioritize tickets and chats by marking urgent cases to stay organized and manage workload efficiently
Track and manage tickets efficiently with Open, Pending, On hold, Solved, or Closed statuses
Pricing
Essential
- ✓AI agent resolutions 10+ per month
- ✓Reply suggestions 5 per user per month
- ✓AI text editing 5 per user per month
- ✓API calls 10,000+ per month
- ✓Visitor tracking 50
- ✓MCP server
- ✓AI Copilot
- ✓Shared inbox and ticketing system
- ✓3 workflows
- ✓Message sneak peek
- ✓Smart chat routing
- ✓Manual chat routing
- ✓Chat transfer
- ✓Email transcripts
- ✓Download transcript
- ✓File sharing
- ✓Private chat canned responses
- ✓Internal notes
- ✓Chat tags (5 default)
- ✓Teams (1)
- ✓Automated assignment
- ✓Contact form
- ✓Ticket statuses
- ✓Ticket priorities
- ✓Message delivery tracking
- ✓Canned responses
- ✓Conversation rating
- ✓Ticket tags (5 default)
- ✓Team reply addresses (1)
- ✓Forwarding addresses (1)
- ✓Multiple email templates (1)
- ✓Ticketing rules (3)
- ✓Tone of voice
- ✓UX personalization
- ✓Multilingual
- ✓Human takeover
- ✓Conversation history for Copilot
- ✓Knowledge base management
- ✓Knowledge sources
Growth
Popular- ✓AI agent resolutions 200+ per month
- ✓Reply suggestions 50 per user per month
- ✓AI text editing 100 per user per month
- ✓API calls 200,000+ per month
- ✓Visitor tracking 400
- ✓Everything in Essential, plus:
- ✓Chat topics insights
- ✓Tag suggestions
- ✓Ticket and chat summary
- ✓Team canned responses
- ✓10 workflows
- ✓30 campaigns
- ✓Advanced widget customization
- ✓Advanced reporting
- ✓Unlimited chat history
- ✓Shared chat canned responses
- ✓Team member chat takeover
- ✓Chat supervision
- ✓Teams (10)
- ✓Team reply addresses (10)
- ✓Forwarding addresses (10)
- ✓Multiple email templates (10)
- ✓Ticketing rules (10)
- ✓Similar ticket suggestions
- ✓Ticket language detection
- ✓AI avatars
Enterprise
- ✓AI agent resolutions 2,000+ per month
- ✓Reply suggestions Unlimited per user per month
- ✓AI text editing Unlimited per user per month
- ✓API calls 1,000,000+ per month
- ✓Visitor tracking 1,000+
- ✓Everything in Growth, plus:
- ✓Service level agreements (SLAs)
- ✓Dedicated Account Manager
- ✓Dedicated onboarding
- ✓Legal assistance
- ✓30 workflows
- ✓50 campaigns
- ✓White-label website widget
- ✓Custom dashboards
- ✓Security assistance
- ✓Audit logs
- ✓Software engineer support
- ✓Alternative payment terms
Cost Calculator
Keep Paying ChatBot by Text
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 80 features at easy complexity.
Build vs Buy
Should you build a ChatBot by Text alternative or buy the subscription? Estimate based on 80 features.
Buy ChatBot by Text
Better ValueBuild Your Own
Buying ChatBot by Text saves ~$83,400 over 3 years vs building.
Estimates based on 80 features and a BuildScore of 4/5. Actual costs vary.
Integrations
2 known integrations