Zendesk Knowledge
zendesk.com/guideBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
A knowledge base that knows all
How to Replace Zendesk KnowledgeOverview
Features
20 features across 12 categories
AI(5)
Resolve 80%+ of complex issues with the most autonomous AI agents in service - built to reason, adapt, and take action
Translate, update, and edit articles in just a few clicks using AI-powered tools
Effortlessly create articles and scale your knowledge base with generative AI, automatically turning historical tickets into high-quality content
Automatically surface the right information in every interaction—AI or human assisted—for faster, more accurate resolutions
Proactive AI-powered assistance that automates tasks, recommends next steps, and keeps teams productive with contextual insights
Analytics(1)
Identify top-performing content and gaps, continuously optimize with real-time data and insights into content performance and the self-service journey
Communication(2)
Messaging and live chat capabilities for real-time customer communication
Voice support capabilities for customer service
Customization(1)
Customizable to match the look and feel of your brand
Data Integration(2)
Sync knowledge from multiple sources into a single platform for easy access to reliable, consistent information
Combine service knowledge from help centers, community forums, and external resources such as Confluence or Google Drive into one unified knowledge graph
Integration(1)
Provide agents with fast, accurate answers from your trusted knowledge base right in Agent Workspace with ready-to-use responses
Quality Management(1)
Automatically evaluate 100% of conversations across human and AI agents and detect risks and coaching opportunities
Search(1)
Includes advanced search capabilities to help users find information quickly
Security(1)
Meet unique security needs with an advanced, customizable layer of data protection
Self-Service(3)
Includes customer portals with self-service capabilities that empower users to find what they need
Bring internal knowledge together and surface instant answers to commonly asked questions, allowing employees to self-serve 24/7
Surface instant answers in your help center or across channels with AI agents to provide customers and employees with fast, reliable support
Team Management(1)
Manage teams with real-time and historical performance monitoring, AI-powered forecasting, and automated scheduling
Ticketing(1)
Ticket management system for customer support
Pricing
Suite + Copilot Professional
- ✓Unlimited Copilot access
- ✓Ticketing
- ✓Messaging and live chat
- ✓Help center
- ✓Voice support
- ✓AI-powered tools
Suite + Copilot Enterprise
- ✓Unlimited Copilot access
- ✓Ticketing
- ✓Messaging and live chat
- ✓Help center
- ✓Voice support
- ✓Enterprise-grade features
Copilot Add-on
- ✓Proactive AI-powered assistance
- ✓Task automation
- ✓Contextual insights
Quality Assurance Add-on
- ✓100% conversation evaluation
- ✓Risk detection
- ✓Coaching opportunities
Workforce Management Add-on
- ✓Real-time performance monitoring
- ✓AI-powered forecasting
- ✓Automated scheduling
Advanced Data Privacy and Protection Add-on
- ✓Advanced customizable data protection
- ✓Enhanced security
Contact Center Add-on
- ✓Complex contact center capabilities
- ✓Ease of use and flexibility
Workforce Engagement Bundle
- ✓Zendesk Workforce Management
- ✓Zendesk Quality Assurance
- ✓Discounted bundle rate
Free Trial
Popular- ✓14-day free trial
- ✓Full access to all features
Cost Calculator
Pricing data not available for Zendesk Knowledge. Check their website for current pricing.
Build vs Buy
Should you build a Zendesk Knowledge alternative or buy the subscription? Estimate based on 20 features.
Buy Zendesk Knowledge
Better ValueBuild Your Own
Buying Zendesk Knowledge saves ~$18,480 over 3 years vs building.
Estimates based on 20 features and a BuildScore of 5/5. Actual costs vary.
Integrations
3 known integrations