SupportBee

Ability to control customer portal access by customer groups

Three levels of user permissions: Admins, Agents, and Collaborators

Access SupportBee from mobile devices to manage support on the go

Ability to collect and track customer satisfaction metrics

Tools to manage and organize customer information and interactions

Ability to assign tickets to teams and agents to ensure clear ownership and accountability

Set and manage business hours for support operations

Email-like interface for managing customer support tickets with team collaboration and assignment capabilities

Support unlimited number of email inboxes and tickets

Customizable email branding to maintain personal touch while providing team collaboration features

API access for custom integrations and data export capabilities

Standard integrations to connect with common business tools

Access SupportBee directly within existing email clients

Advanced integrations for enterprise workflows

Tight integration between shared inbox and knowledge base allowing easy insertion of relevant support articles in responses

Tools to organize and filter tickets based on various criteria

Feature to create and manage teams or departments within an organization for structured support processes

Pre-written response templates for faster and consistent customer communication

Comprehensive reporting and analytics on support metrics

Detailed logs of all actions and changes within the system for compliance and accountability

Web portal for customers to send, manage, and track the progress of support requests with transparency and accountability

Integrated knowledge base software that empowers customers to find answers to questions without contacting support

Customers can see all support tickets for their organization, not just their own