ServiceMax

An intelligent engine that generates optimal schedules in real time, aligning with business goals like cost efficiency, service levels, and travel times while matching the right technician to each job

Provide data-driven insights into service performance metrics like technician productivity, resolution times, cost to serve, and service profitability to enable continuous improvement

Track asset health, maintenance history, and service interventions throughout their lifespans to enable proactive maintenance, efficient change orders and recalls, and optimized performance

Automate repetitive tasks like data entry, job routing, and status updates. Deploy workflows and advanced checklists and forms to standardize service processes and ensure accurate data capture

A fully automated rules-based engine that keeps crucial contracts and warranty data accurate, available everywhere, and visible to all parties throughout the service delivery cycle

First cloud-only field service management provider with modern mobile capabilities, dedicated to helping transform the industry with innovative experiences

Streamline contract creation, amendment, and renewal processes. Ensure clear visibility into SLAs and customer commitments on every work order

Provide tools for proactive customer communication, enabling them to track service progress, schedule appointments, and view their asset data

Integrate with existing enterprise platforms (ERP, CRM) for a unified view of customer data, service history, and resource allocation

Built as an application on the Salesforce platform, seamlessly integrates with both the CRM and Service Cloud and delivers secure access 24/7/365 on any device

Integration with IoT platforms like ThingWorx to provide IoT data for remote support engineers to investigate issues more effectively and enable predictive maintenance

Enable customers to shift from reactive, break/fix service models toward more preventive, proactive, and predictive maintenance strategies

Equip technicians with a user-friendly mobile app for streamlined workflows, access to work orders, customer info, service procedures, checklists, and forms that work seamlessly online or offline

Augmented reality capabilities for remote service delivery to reduce truck rolls and expedite resolution times

Chat capabilities for remote service support to enable communication and reduce truck rolls

Enable remote support engineers with IoT data and service history to investigate issues effectively. Provide service remotely through video conferencing, augmented reality tools, or chat functionalities

Video conferencing functionality for remote service support to reduce truck rolls and expediting resolution times

Optimize technician schedules based on location, skills, real-time availability, route optimization, and job requirements to ensure efficient resource allocation and timely service delivery

Comprehensive tools to improve technician utilization, service efficiency, and customer experience with dispatch and scheduling capabilities

Ensures robust security on the Salesforce platform with up-to-date Transport Layer Security (TLS) for authentication and encryption with unique organization identifiers for precise access control

Manage the entire service lifecycle from work order scheduling and dispatch to task execution, completion reporting, and invoicing

A unique business workflow engine that ensures progression of service delivery processes consistently from office to field, while adapting to evolving business needs through flexible configuration