Zapium vs ServiceMax
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zapium offers more features (91 vs 22). Starting price: Zapium at $16/mo vs ServiceMax at Contact Sales. Zapium has 90 unique features while ServiceMax has 21 unique features, with 1 features in common.
| Zapium | ServiceMax | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 91 | 22 |
| AI-Powered Features | 11 | 2 |
| Starting Price | $16/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 4 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| AI-Powered Checklist and Procedure Generation |
AI/Machine Learning (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Optimization Engine |
Analytics (6 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Asset Insights | ||
| Downtime Tracking | ||
| Failure Codes | ||
| Meter Analytics | ||
| Performance Analytics | ||
| Procedure Scores | ||
| Root Cause Insights |
Asset Management (7 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Asset Tracking | ||
| Asset Warranty and Contract Tracking | ||
| Asset and Location Hierarchies | ||
| Installed Base and Asset Lifecycle Management | ||
| Monitor Asset Status | ||
| QR Code Scanning | ||
| Straight Line Depreciation | ||
| Unlimited Assets |
Audit (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Historical Logs and Activity Tracking |
Automation (7 vs 2)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Automate and Streamline Workflows | ||
| Condition-Based Maintenance Triggers | ||
| Entitlements Engine | ||
| Failed Item to Work Order | ||
| Meter to Preventive Maintenance Automation | ||
| Meter to Work Order Automation | ||
| PM Escalation Workflows | ||
| Request to Work Order Automation | ||
| Workflow Automation |
Cloud/Infrastructure (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Cloud and Mobile-First Architecture |
Collaboration (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Real-time Communication |
Contract Management (1 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Contract Management | ||
| Contracts, Warranties, and Entitlements Management |
Cost Management (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Labor and Cost Tracking |
Customer Engagement (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Customer Self-Service and Engagement |
Customer Management (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Unlimited Customers |
Customer Portal (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Customer Portal and App |
Customization (5 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Custom Fields for Assets and Locations | ||
| Custom Forms and Checklist Builder | ||
| Custom Work Order Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses |
Document Management (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| E-sign Documents |
Integration (3 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Custom Integrations | ||
| Open REST API | ||
| QuickBooks Online Integration |
Integrations (0 vs 2)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Integration with Existing Systems | ||
| Salesforce Integration |
Inventory Management (8 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Global Inventory | ||
| Inventory and Parts Management | ||
| Low-stock Alerts | ||
| Multi-Warehouse Management | ||
| Multiple Inventory Lines | ||
| Parts Inventory Tracking | ||
| Parts Requisition | ||
| Parts and Inventory Management |
IoT (1 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| IoT Integration | ||
| Meters and IoT Integration |
Maintenance Management (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Preventive Maintenance |
Maintenance Planning (4 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Meter-based Maintenance | ||
| Preventive Maintenance | ||
| Recurring Work Orders and PMs | ||
| Smart Checklists |
Mobile (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Mobile-First Tools for Technicians |
Mobile App (2 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Mobile & Remote Access | ||
| Offline Mode |
Pricing Management (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Price Lists |
Procurement (5 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| PO Approval Workflows | ||
| PO Request Quotes from Vendors | ||
| Single Window Quote Comparison | ||
| Unlimited Vendors | ||
| Vendor and PO Management |
Remote Support (0 vs 4)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Augmented Reality Tools | ||
| Chat Functionality | ||
| Remote Service | ||
| Video Conferencing |
Reporting (6 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| 200+ Default Reports | ||
| 6 Months Analytics and Reporting Access | ||
| Auto Report Generation and Sharing | ||
| MTTR and MTBF Reports | ||
| PDF and XLS Export | ||
| Reporting & Analytics |
Request Management (4 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Common Email Setup for Requests | ||
| External Request Portal | ||
| QR Codes for Requests | ||
| Work Requests and Internal Requests |
Scheduling (5 vs 2)
| Feature | Zapium | ServiceMax |
|---|---|---|
| AI-Powered Scheduling & Dispatching | ||
| Advanced Scheduling | ||
| Advanced Scheduling and Dispatch | ||
| Calendar-based Drag and Drop Scheduling | ||
| Competency-based Scheduling | ||
| Optimize Scheduling and Dispatch | ||
| Service Board |
Security (2 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Custom Roles and Permissions | ||
| Enterprise-Grade Security | ||
| Single Sign-On (SSO) |
Site Management (3 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Location and Sites | ||
| Multi-Site Management | ||
| Unlimited Locations |
Support (3 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| 24/7 Email and Chat Support | ||
| Dedicated Account Manager | ||
| Support Center |
Team Management (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Teams and Crew Management |
Time Tracking (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| User Timecards and Timesheets |
Training (1 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Webinars |
User Management (2 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Unlimited Free Requester Users | ||
| Unlimited Free View-Only Users |
Work Management (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Work Execution Management |
Work Order Management (6 vs 0)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Clubbed Work Orders | ||
| External Work Orders | ||
| Multi-asset Work Orders and PM | ||
| Unlimited Work Orders with Attached Images | ||
| Work Order Management | ||
| Work Order with Attached Images |
Workflow Management (0 vs 1)
| Feature | Zapium | ServiceMax |
|---|---|---|
| Service Flow Engine |
Unique Features
Only in Zapium (90)
AI-Powered Checklist and Procedure Generation
Asset Insights
Downtime Tracking
Failure Codes
Meter Analytics
Procedure Scores
Root Cause Insights
Asset and Location Hierarchies
Asset Tracking
Asset Warranty and Contract Tracking
Monitor Asset Status
QR Code Scanning
Straight Line Depreciation
Unlimited Assets
Historical Logs and Activity Tracking
Condition-Based Maintenance Triggers
Failed Item to Work Order
Meter to Preventive Maintenance Automation
Meter to Work Order Automation
PM Escalation Workflows
+ 70 more unique features
Only in ServiceMax (21)
Optimization Engine
Performance Analytics
Installed Base and Asset Lifecycle Management
Automate and Streamline Workflows
Entitlements Engine
Cloud and Mobile-First Architecture
Contracts, Warranties, and Entitlements Management
Customer Self-Service and Engagement
Integration with Existing Systems
Salesforce Integration
IoT Integration
Mobile-First Tools for Technicians
Augmented Reality Tools
Chat Functionality
Remote Service
Video Conferencing
Optimize Scheduling and Dispatch
Service Board
Enterprise-Grade Security
Work Execution Management
+ 1 more unique features
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