CareSmartz360

Advanced AI insights and predictive analytics for caregiver retention and performance optimization

AI-powered matching of caregivers to clients based on compatibility and skills

AI-powered predictive analytics for care insights, staffing optimization, and revenue forecasting

Complete client record system with contact history, payer information, bill rates, caregiver compatibility recommendations, and assessments

Digital assessment tools with automatic level of care calculation, automatic service plan generation, and variance reporting between assessments

Automatic caregiver shift reminders via email and SMS to reduce no-shows

Two-way messaging between office staff and caregivers using telephony system

Integrated email and SMS messaging for shift reminders, open shift notifications, and bulk communications to reduce no-shows

Automatic alerts sent to caregivers and office staff for late arrivals, no-shows, and shift changes

Pre-screening tool integrated into caregiver mobile app for health compliance

State-compliant EVV system with electronic time tracking, GPS monitoring, telephony-based clock in/out, and automatic work hour calculations

45+ state EVV integrations and compliance-driven workflows designed to support complex, multi-state home care operations

Centralized document management system for organizing, storing, and retrieving frequently used documents, forms, and images

HIPAA-compliant drag-and-drop form builder with customizable fields, access permissions, and full integration with client records

Tools to drive enhanced client and caregiver experiences through insightful surveys and feedback collection

Multi-payer billing with Medicaid, VA, LTCI, and private pay support, automated invoicing, QuickBooks export, and payment collection features

Comprehensive financial views of client and payer accounts with payment tracking, deposits, credits, adjustments, and refunds

Database of commonly used payers like hospitals, insurance companies, Medicare, and Medicaid with auto-population of payer information

Automated payroll with multi-location support, pre-defined rates, integration with QuickBooks, ADP, Paychex, Gusto, and Viventium

Seamless billing automation across multiple payers with reduced multi-payer complexity and accelerated reimbursements

Comprehensive caregiver record management including availability, schedules, skills, training reports, compliance tracking, pay rates, and client compatibility ratings

Staff management tools including staff records, training reports, hire history, pay rates, and office scheduling for payroll automation

Personalized 1:1 training, guided data migration, and dedicated human support for implementation

Open API ecosystem that enables seamless integration with existing business tools and workflows

Mobile application for office staff to manage caregiver coordination, track locations, access schedules, and communicate on-the-go

Multilingual mobile app available in 7+ languages (English, Spanish, Korean, Chinese, Vietnamese, French, Russian) with schedule access, shift tracking, GPS clock-in/out, and offline mode

Caregiver mobile app functionality that works offline and syncs when internet connection is restored

Online portal for caregivers to review schedules, view service plans, track training progress, and access learning materials

Dedicated portal for clients and family members to view schedules, caregiver information, and communicate with agency

Guaranteed zero downtime with 24/7 availability for uninterrupted operations

Customizable dashboards and personalized reports for operational visibility

Comprehensive custom reporting across scheduling, client management, caregiver management, finance & accounting, marketing, and HR & training

Microsoft Azure-hosted, SOC 2 and HIPAA-compliant security with 360° protection against unauthorized access and breaches

Granular permission management for different user roles to control data access

Learning management system with pre-built courses on Alzheimer's, behavioral health, infection control, safety, and custom training uploads