17hats

17hats.com
CRM
Few Days

CRM + Small Business Management Software Solution

How to Replace 17hats

Overview

17hats is an all-in-one CRM and business management platform designed for solo business owners and small businesses. It combines contact management, document automation, invoicing, scheduling, and workflow automation to help organize, streamline, and grow your business. The platform serves photographers, coaches, designers, balloon artists, and other service-based professionals.

Features

64 features across 9 categories

Branding(5)

Custom Fonts & ColorsPremium

Customize fonts and accent colors for documents and other client-facing items to match your brand

Custom Logo

Upload your logo for a professional touch on client portals, documents, and online scheduling

Custom SubdomainPremium

Update the subdomain that clients see on contact-facing items like invoices and contracts to represent your business

Customizable TextPremium

Change wording and button text on quotes, contracts, and invoices to fit your business needs

Remove 17hats BrandingPremium

With higher tiers, 17hats logo is removed from documents for complete brand control

Also in: Lightspeed POS, Lessonly, Setmore

Documents(9)

3-in-1 Document

Combine Quote, Contract, and Invoice into one professional-looking document for faster creation, delivery, and completion

Contracts

Electronically send and sign contracts with e-signature capability to ease the process and reduce paperwork

Document Confirmation

Automatically thank clients and send them an electronic copy when they complete a document

Document RemindersPremium

Automatically remind clients about past due documents with personalized emails

Document Templates

Stop reinventing the wheel with reusable templates for emails, quotes, contracts, invoices, and questionnaires

If/Then LogicPremium

Get to information quicker with intuitive questionnaires where answers to certain questions prompt branch follow-up questions

Invoices

Create and send professional invoices quickly and easily with logo and personal message options

Questionnaires

Gather contact details and images from clients with automated online questionnaires for lead vetting

Quotes

Create professional quote templates with your logo to save time and provide stellar client experience

Email(7)

2-Way Email Sync

Send emails via your email account and auto-import lead and client emails into 17hats

Email Read ReceiptsPremium

Know when clients have read emails sent through 17hats with status labels for email tracking

Email Templates

Create templates to send consistent, professional-looking emails with tokens for personalization

Incoming EmailPremium

Sync your regular and 17hats email to track all client correspondence stored directly in their project

Outgoing Email

Send emails quickly from inside a contact's project page with emails coming from your email address

Save As Draft

Create and save client emails as drafts within a project and send them later

Scheduled EmailsPremium

Create emails and select a specific date and time for scheduled delivery to avoid unprofessional timing

Also in: Insider CDP, Notion, WordPress.com

Lead Management(6)

Auto-Responder

Automatically respond to lead capture form submissions with personalized messages using tokens, even when you're asleep

Lead Capture Form

Embed or link lead capture forms on your website and social media to automatically respond to submissions

Lead Management

Stay on top of leads and never let communication slip through the cracks to avoid missing great prospects

Lead Source ReportingPremium

Track and analyze where leads originate from (social media, referrals, events) to optimize marketing efforts

The Knot/WeddingWire IntegrationPremium

Special attention for wedding business leads originating from The Knot or WeddingWire platforms

Workflow TriggerPremium

Each completed lead capture form triggers a step-by-step workflow to automatically start your process

Money(7)

BookkeepingPremium

Easily categorize transactions and find specific business transactions fast

Online Payments

Integrate with Stripe and Square to allow clients to pay invoices online with credit cards and ACH transfers

Payment SchedulesPremium

Add custom payment schedules to invoices allowing clients to space out payments over time

Recurring BillingPremium

Automatically charge a client's credit card on a recurring schedule for recurring services

Recurring InvoicesPremium

Automatically send invoices on a recurring schedule (weekly, monthly, or custom) for recurring services

Saved Card DataPremium

Allow clients to save their credit card details for easy payment of future invoices and automatic payments

Tipping/GratuityPremium

Enable tipping for quotes, invoices, and online payments to allow clients to leave extra dollars

Online Scheduling(8)

Calendar Cross-Check

Automatically sync with connected calendars to prevent double bookings and ensure accurate availability

Group Online Scheduling

Book multiple people per one time slot for group services and events

Online Scheduling

Automate the booking of consults, services, and product pick-up to prevent double bookings and save time

Online Scheduling AdvancedPremium

Advanced scheduling features including pay upon booking, Zoom link creation, and more

Online Scheduling Basic

Allow clients to choose a service, date, and time for booking with automated confirmation

Online Scheduling PaymentsPremium

Allow clients to pay at the time of booking with advanced online scheduling to reduce no-shows

Questions for Online Scheduling

Collect custom information from clients during the booking process to streamline workflows

Zoom IntegrationPremium

Automatically create a unique Zoom URL and link it with each booking through online scheduling

Organization(9)

Contact Management

Keep track of unlimited clients and their projects with key information at your fingertips

Custom Fields

Create your own custom data fields for contacts and projects to store specific business information

Dashboard

Actionable dashboard that automatically populates important dates, tasks, and activities that need your attention

Multi BrandsPremium

Manage two brands in your business with everything under the same roof, keeping brands completely separate with no overlap

Multi UsersPremium

Add team members to your brand to seamlessly manage your business

Pipelines

Track leads and clients through different stages of the client experience

Projects

Neatly organize and store documents, communication, events, notes, and to-dos for your contacts

Related Contacts

Store the details of a contact's friends, family members, and wedding party for a professional and personal client experience

Tags

Add contact and project tags for easy filtering and bulk actions to identify similar contacts or projects

Also in: Hugging Face, Smartsheet, 1Password

Reporting(6)

Aged ReceivablesPremium

Quickly see how much money you are owed that is considered past due

Client Sales ReportPremium

Automatically generated report showing the total amount each client has paid for a specified period

Product Sales ReportPremium

Automatically generated report to keep informed on the popularity of each product or service sold

Profit/Loss ReportPremium

Get a snapshot of how well your business is doing by seeing money coming in and going out

Sales Tax Report

Automatically know exactly how much you need to pay based on your total sales

Upcoming ReceivablesPremium

Quickly see the amount of money coming in for future time periods

Also in: monday.com, Smartsheet, 1Password

Time Management(7)

Advanced WorkflowsPremium

Create step-by-step processes that are applied to each project, automating document and email sends

Calendar

Share your calendar and sync with Google Calendar and link with Apple Calendar to manage all events in one place

Client PortalPremium

Create a secure place for clients to access important documents, event details, and complete forms

Mobile App

Download the free app to run your business from the palm of your hand on the go

Time TrackingPremium

Track billable and non-billable time and adjust hourly rates by project

To-Do Management

End endless sticky note lists with automated to-do management that keeps due and upcoming tasks prioritized

To-Do WorkflowsPremium

Automate recurring to-dos and emails for every client to ensure you never miss a step

Pricing

Essentials

$60/month or $600/year
  • Unlimited Contacts
  • Unlimited Projects
  • 20 Documents/Month
  • Basic Email Features
  • Invoices
  • Quotes
  • Email Templates
  • To-Do Management
  • Sales Tax Report
  • Basic Online Scheduling
  • 1 Lead Capture Form
  • Auto-Responder
  • Basic Support (1 day)

Standard

Custom
  • Unlimited Contacts
  • Unlimited Projects
  • 35 Documents/Month (expandable)
  • Advanced Email Features
  • All Document Types
  • Payment Processing
  • 3 Lead Capture Forms
  • Online Scheduling with Zoom
  • Workflows
  • Client Portal
  • Priority Support (4 hours)

Premier

Popular
Custom
  • Unlimited Contacts
  • Unlimited Projects
  • Unlimited Documents
  • All Features Included
  • Advanced Workflows
  • Recurring Billing
  • 20 Lead Capture Forms
  • All Payment Features
  • Bookkeeping
  • All Reporting Features
  • VIP Support (1 hour)
  • Full Customization

Cost Calculator

Keep Paying 17hats

Monthly$60/mo
Yearly$720/yr
5-Year Total$3.6k

Build It Yourself

Est. Build Time~7 hrs
Hosting$20/mo
DifficultyEasy

Total Cost Comparison

1 YearSave $480
SaaS
$720
DIY
$240
3 YearsSave $1.4k
SaaS
$2.2k
DIY
$720
5 YearsSave $2.4k
SaaS
$3.6k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 64 features at easy complexity.

Build vs Buy

Should you build a 17hats alternative or buy the subscription? Estimate based on 64 features.

Buy 17hats

Better Value
Monthly cost$600/mo
3-year total$21,600
Time to deployDays

Build Your Own

Development cost$48,000
Maintenance$720/mo
3-year total$73,920
Dev time~4 months

Buying 17hats saves ~$52,320 over 3 years vs building.

Estimates based on 64 features and a BuildScore of 4/5. Actual costs vary.

Integrations

12 known integrations

Apple CalendarBank ConnectionConstant ContactGoogle CalendarMailchimpQuickBooks OnlineSquareStripeThe KnotWeddingWireZapierZoom