Zoho Assist
zoho.com/assistBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Enterprise-grade Remote Support and Unattended Remote Access Software
How to Replace Zoho AssistOverview
Features
23 features across 11 categories
Administration(2)
Easy setup across LAN and beyond for managing multiple devices
Tailor portal with company branding including logo, favicon, custom email templates, and custom domain mapping
Advanced Support(1)
Real-time, augmented reality-based remote assistance by accessing customer's smartphone camera or smartglasses for troubleshooting
Communication(5)
Multiple methods to invite participants to remote sessions
Share screens in real-time for support and collaboration purposes
Record and share online meetings and video conferences
Multiple communication channels for support technicians and end users during remote sessions
Secure online meeting and video conferencing software to host, record, and share online meetings with professional quality
Compatibility(1)
Support for Windows, macOS, Linux, Raspberry Pi, Android, iOS, and Chrome OS
Core Functionality(2)
Effortlessly troubleshoot remote computers or mobile devices via ad-hoc or on-demand sessions with quick connections without prior installations
Enable unattended remote access for computers and mobile devices to monitor, maintain, and troubleshoot seamlessly without requiring user interaction
Diagnostics(1)
Monitor and manage remote device status with over 10 diagnostic tools including Command Prompt, Device Manager, Task Manager, Hardware, Groups, Registry editor
Integration(1)
Extensive range of integration tools for enhanced functionality and usability
Mobile(2)
Mobile application for customers to receive remote support
Powerful mobile application for technicians to provide remote assistance on the go
Security(2)
Enterprise-grade security encryption protocols for data protection
Enhanced account security with two-factor authentication
Support Tools(3)
Transfer files between technician and remote device during support sessions
Navigate and control multiple monitors during remote sessions
Ability to schedule remote sessions for later rather than initiating immediately
User Experience(3)
Enable quick connections without prior installations for on-demand remote sessions
Technicians can log into accounts from any device without installation to conduct remote sessions
Customer-facing portal for initiating remote support sessions independently
Pricing
Free
Popular- ✓Remote support and access
- ✓Screen sharing
- ✓File transfer
- ✓Video chat
- ✓Diagnostic tools
- ✓Mobile app access
Paid Plans
- ✓All free features
- ✓Advanced customization
- ✓Enterprise integrations
- ✓Priority support
- ✓Enhanced security features
Cost Calculator
Pricing data not available for Zoho Assist. Check their website for current pricing.
Build vs Buy
Should you build a Zoho Assist alternative or buy the subscription? Estimate based on 23 features.
Buy Zoho Assist
Better ValueBuild Your Own
Buying Zoho Assist saves ~$18,480 over 3 years vs building.
Estimates based on 23 features and a BuildScore of 5/5. Actual costs vary.