ServiceTonic

Comprehensive asset inventory management through Configuration Management Database

Resource and asset booking management capabilities

Automatic network asset discovery for scanning and identifying network assets

Proactive maintenance planning and management for assets

QR code functionality for asset tracking and management on physical assets

Automate business processes using business rules, workflows, alerts, and assignment policies

High level of configuration capabilities without the need for programming

Self-service portal that helps increase customer satisfaction and engagement

Self-service portal allowing users to open requests and manage their own tickets

Cloud-based deployment option for quick startup

On-premise deployment option for organizations requiring local installation

Direct integration with corporate databases

Direct integration with mail servers for email-based ticket creation and management

Direct integration with LDAP and Active Directory user directories

Web services API (REST) for integration with any compatible application

Centralized knowledge database and FAQ management for service teams and customers

Mobile application allowing service teams to provide support anytime, anywhere

Real-time notification system to keep users and teams updated on ticket status

Custom dashboard creation with key performance indicators for monitoring services

Dynamic reporting views for flexible data visualization

Comprehensive reporting tools to provide information needed for decision-making

IT Service Management aligned with ITIL best practices for managing IT departments

Enterprise Service Management capability to manage multiple support areas including IT, Customer Service, HR, General Services, Quality, and Legal

Effective management of Service-Level Agreements to reduce costs and improve margins

Centrally manage support tickets (incidents and requests) on multiple channels including web, mobile, email, phone call, chat, and QR codes in a multi-language environment

Employee time tracking and working hours registration capabilities