SaaSipedia

GoTo Connect

jive.com
Communication & Collaboration
Weekend Project

All-in-one, AI-powered cloud communications

How to Replace GoTo Connect
Compare:vs Sinch MessageMediavs Circlevs LaunchNotes

Overview

GoTo Connect is a cloud-based unified communications platform designed for small, mid-sized, and distributed businesses. It combines a powerful phone system with customer experience tools, contact center capabilities, and AI-powered features to streamline business communications across multiple channels.

Features

29 features across 10 categories

AI(5)

AI ReceptionistAIPremium

AI-powered receptionist that automates tasks across digital and voice channels

AI-powered AssistantAIPremium

Automate tasks across channels to improve productivity

Call SummariesAIPremium

AI-powered automatic summaries of each call

Sentiment AnalysisAIPremium

Capture and track customer sentiment across phone calls, texts, and social media

Topic MonitoringAIPremium

Monitor topics across calls, texts, and social media to address customer concerns

Also in: monday.com, Notion, Airtable

Administration(1)

Easy Management

Manage without requiring large IT teams

Also in: Notion, Airtable, Smartsheet

Communication(1)

Meeting Capabilities

Video meeting and conferencing features

Also in: Jira, Intercom, Insightly

Contact Center(2)

Contact Center SolutionPremium

Full cloud-based contact center with agent empowerment and supervisor tools

Quality Management CapabilitiesPremium

Quality management tools for contact center operations

Also in: Medallia, Twilio, Sprinklr

Customer Experience(5)

Chat Channel

Chat messaging capabilities

Email Channel

Email communication integration

Omnichannel Communication

Unified platform bringing all customer communication channels together

Phone Channel

Voice communication capabilities

WhatsApp Integration

WhatsApp messaging channel support

Also in: Kajabi, Keap, Paddle

Deployment(1)

Quick Deployment

Implementation in as little as one day

Also in: Kubernetes Dashboard, Hugging Face, Bitwarden

Integration(3)

API Integrations

Full suite of API integrations for third-party systems

Native App Support

Native support for common business applications

Seamless Integrations

Easy integration with existing business tools

Also in: monday.com, Notion, Airtable

Messaging(2)

Messaging Capabilities

Integrated messaging across multiple channels

SMS Messaging

Text messaging capabilities integrated into the phone system

Also in: Insider CDP, Klaviyo, Iterable

Phone System(8)

100+ Phone System Features

Comprehensive suite of built-in phone system capabilities

Attendant Capabilities

Enhanced attendant features and management tools

Auto Attendants

Automated attendant system for call handling

Cloud Phone System

Award-winning, cloud-based business phone system with softphone capabilities and SMS messaging

Number Porting

Ability to port existing business phone numbers

Softphone Capabilities

Ability to make calls from desktop or mobile application

Unlimited Call Routing

Advanced call routing capabilities without limitations

Visual Dial Plan Editor

Visual interface for creating and managing dial plans

Reporting(1)

Advanced ReportingPremium

Comprehensive reporting and analytics capabilities

Cost Calculator

Pricing data not available for GoTo Connect. Check their website for current pricing.

Build vs Buy

Should you build a GoTo Connect alternative or buy the subscription? Estimate based on 29 features.

Buy GoTo Connect

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying GoTo Connect saves ~$18,480 over 3 years vs building.

Estimates based on 29 features and a BuildScore of 5/5. Actual costs vary.

Integrations

3 known integrations

blueButlerMicrosoft TeamsTekion