xMatters

Native iOS and Android application for managing incidents on-the-go.

Configurable retention and archival policies for compliance and storage management.

AI-powered analysis of events to predict and prevent incidents.

High-level visibility into incident volume, trends, and SLA compliance for leadership.

Comprehensive dashboards and reports for incident metrics, MTTR, and team performance.

Low-code platform for building complex incident response automation flows.

Automates incident detection, notification, and escalation workflows.

AI-powered engine routes alerts to the right responder based on skills and availability.

Visual interface for creating and customizing incident response workflows without coding.

Multi-channel notification delivery via SMS, phone, email, push, and chat.

Built-in incident war room for real-time communication and collaboration.

Shared channels and messaging for coordinated incident response across teams.

Configurable rules to filter, suppress, or transform alerts before delivery.

Automatically groups related alerts to reduce noise and improve incident context.

Centralized platform for receiving, deduplicating, and prioritizing alerts from multiple sources.

Reduces alert fatigue by automatically grouping and deduplicating redundant alerts.

Extensible custom fields and metadata for incident context and organizational needs.

Allows responders to configure personal notification channels and quiet hours.

Enterprise-grade multi-tenancy with data isolation and independent configurations.

Automated backup and point-in-time restore capabilities for data protection.

Geographic redundancy and automated failover for business continuity.

Redundant infrastructure and failover mechanisms for 99.99% uptime SLA.

Augments incoming alerts with contextual data from monitoring and ticketing systems.

RESTful and webhook APIs for integration with third-party systems and custom applications.

Pre-built integrations and flows for popular monitoring and ticketing platforms.

Structured post-incident review process with root cause analysis and action tracking.

Real-time visibility into system health, response rates, and incident metrics.

Captures chronological record of all incident activities and responder actions.

Tracks acknowledgment, resolution, and remediation of incidents with real-time status.

Manages on-call rotations, coverage, and notifications for response teams.

Manages team shifts and availability for scheduling and alert distribution.

Detailed audit trail of all user actions and system changes for compliance.

Fine-grained permissions and access control based on user roles and responsibilities.

Single sign-on support via SAML, OAuth, and directory services.

Professional services team available for custom integration development.

User community for sharing configurations, best practices, and peer support.

Built-in training materials, best practices, and documentation for platform adoption.

Pre-configured incident response templates for common scenarios and service types.

Directory of on-call responders with skills, expertise, and availability tracking.

Full-text search across incidents, alerts, and comments with advanced filtering.

Centralized contact list and availability information for all team members.

Maps service dependencies to provide context for related incidents and cascading failures.

Configurable escalation rules ensure critical alerts reach appropriate teams.